BetabrandReviews of betabrand.com

Wish i had read these reviews before placing an order. Thos company is very misleading, i placed an order over a month ago. When i placed it nowhere did it say this was a pre order item with expected shipping by october. I contacted the company and they let me know this was the case however ensured me my items would be shipping on time ( they didn't, shocker). I emailed them again about 8 days later and they said oh sorry actually we have long delays, we can cancel your order. I requested a cancelation for them to say oh this is not guaranteed we forwarded your request to the warehouse. Terrible!

Terrible experience with this company. I placed an order early June and by Oct 31st I haven't received the order, and every time I contact the costumer service, they reply with a BS excuse and refuse to give an estimated shipping date. I don't even know how they keep selling products online. There should be a legal investigation on this company.

I ordered in-stock clothing on September 4th. As of October 27th, it still had not shipped and there was no estimated shipping date. Unacceptable. This used to be such a good company.

I ordered 6 items this time (2 orders in August 12 2023, rec'd Sept 30 2023). A couple of issues. One was clearly a previously returned defect item. The previous person's note was still in the package. Their website isn't allowing a refund as it is a 'last chance' item. There was nothing showing defective, only no returns. The other item not as bad, just longer length than ordered, marked normal as ordered but really long. Edit: Kiery responded and refunded the defective pair of pants.

Betabrand was once a genuine business but not any more. They are basically a fake or scam site, that take your money but supply nothing in return. Emails and messages go unanswered. I've kissed my money goodbye but that doesn't stop me being angry. Don't fall for this scam!

I first bought from Betabrand in 2018 and have bought several items from them over the years in between. I have enjoyed their products (dress yoga pants, denim, shoes), but this might have to be the last time. As the years have progressed shipping and customer communication has gotten worse and worse. Right now, I have an order that I made on 9 June 2023. It has been confirmed and paid for since then but that's it. I've reached out several times and each time it's the same canned response about unforeseen factory issues and that it will ship within the month. At this point it feels like they oversold/ they just don't have them anymore and rather than admit it, they're playing a game of chicken with me trying to get me to cancel before they have to admit the mistake, but I don't want to cancel because I want the things I order if I can have them. I have started a running bet among my family and friends on when I'll get the items. Bets range from November (five+ months after ordering) to sometime in 2024 to never. Sigh. Currently, I cannot in good conscious recommend Betabrand like I've done so many times in the past unless you're comfortable with waiting a third of the year or more to get what you ordered and paid for.

I ordered several pairs of pants from Betabrand over the summer. I waited more than two months for the items to be shipped. I reached out to customer service on five different occasions, and each time was told that the items would be shipping within a week. When that timeframe was up I would email them again and get the same answer. Every time the only options they gave me were to either wait or get a refund. Then when they finally went to fulfill my order, they refunded half of the items I had ordered because they sold me things they didn’t actually own. There are tons of other companies out there that make comfortable work pants that are way more dependable. My recommendation would be to go find one of them.

Ordered pants back in early June, by early August had not been delivered, was told they were having shipping delays, I cancelled order. I figured that the problems were surely sorted out by mid-August, so ordered another pair. Five weeks later, still not delivered, had to cancel the order. Too bad. Used to be a great company with a great product, now you can't trust them.