BetabrandReviews of betabrand.com

For years, these were my go-to pants. When I saw that they were retiring my style, I quickly ordered more. This was almost 6 weeks ago with no news or updates regarding shipping. I will be fighting the charges through my CC company. I suspect that they will soon be out of business.

I’ve ordered from Betabrand in the past and love their product. However, I placed an order on April 22nd and have not received what I ordered. They have almost $400 of my money and no product! I have reached out twice and was told there was a warehouse problem and asked if I wanted a refund. I said yes, sent a follow up email and no refund. I’ll be tracking down where I can file a formal complaint.

I have several items from this line that I am extremely pleased with, however, a current order I placed on April 2nd still had not been fulfilled even though they took the money for the product at the time of order. They are too overpriced for the quality of service they provide. I will be contacting them today for a refund.

I truly can’t believe the horrible service I’ve received from this company after all the glowing reviews I’ve heard. I ordered two pairs of pants the first week of April. Tomorrow is June 1. After about two weeks of no movement on the package, I reached out to the team who apologized and told me there were delays due to warehouse issues and my order would ship mid May. Third week of may I email them and they tell me both items are still out of stock and one of them has no expected refill date (so literally zero delivery timeline they can give me). They say the other pair of pants will ship end of month and I’ll get an email when my order has shipped. Well, it’s end of the month and still no movement and no notification or timeline of when or if I can actually expect to receive this order. At this point I doubt I will ever receive either pair and will likely cancel. Don’t order from beta brand if you ever want to actually receive your products. Outside of that I just want to note that the same pants I ordered have been being actively sold on their website with no notice that they’re “out of stock”. Don’t know what’s going on here but clearly they have shady business practices.

Placed order April 25 for 2-3 business day delivery. Reached out for update end of April, told issues at warehouse and will ship mid-May. It is now May 24, still no order and no update. Will never use again.

Was charged for my order, but never received an order confirmation. Waited four days ,emailed customer service, they responded with an order number. Waited another 10 days ,with nothing. Was instructed to download special app to access their tracking service. The app showed no shipping confirmation. 7 more days had passed, I emailed again, and then suddenly received a shipping confirmation. As of today's date I have still not received the plants. I thought I ordered with plenty of time to wear them on a May 18th.

I expect delays with preorders, but supposedly in stock sale items should not have much delay in shipping given the EXTREMELY generous and liberal shipping times stated on the website. I love the items I have bought/received, but the wait for processing, handling and shipping is ludicrous. I do find the prices to be extremely high, for the items. But they are well made if you can get them into your hands.

Products are decent but very overpriced. They have frequent “sales” but they’re eternally out of stock on anything that isn’t an XXS OR 4XL, so all the “sales” are a joke. The only way to get an average size is to purchase when it’s available for preorder and then wait 6-10 months to receive it, but you can bet they will charge your card immediately. By the time your preordered items arrive, you could be a totally different size, but good luck exchanging because you guessed it—everything is out of stock.