Betabrand is a retail clothing company and crowdfunding platform, based in San Francisco.
Betabrand (betabrand.com) has 65 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
65 approved reviews, newest moderated first
Sara F.
Ordered pants in November, still not received in March. Every time I reached out they gave me excuses about manufacturing issues. I did get a refund, but it seems like a shady business model, particularly when so many other reviewers had the same experience. I will not purchase from this company again, which is a shame because I liked the pants.
Allie M.
Service has gone way downhill. I ordered several sale items only to have them not be shipped. Customer service then did not want to refund my money at first. It took several emails to get a refund. I thought it might just be a fluke and my other experiences had been okay so I placed another order recently. It's been a MONTH and it hasn't shipped. I don't know if they are selling stock they don't actually have on hand or what but taking a month and items still aren't shipped is poor business. I can't recommend them at all. Such a shame because their denim is great--if you can ever manage to get it delivered.
Barbara
I ordered two pair of jeans. They dont fit and when I try to return FINAL SALE. I am out over $100. I always read reviews but unfortunately, I read the reviews on their website. Duh! All wonderful. Dont buy from them.
Jean C.
This company no longer fulfills orders.
Ashley D.
I ordered 3 pants, totalling over $150, in June 2022. It's now December 2023 and nothing. I reached out and their answer....they couldn't guarantee an ETA when I would recieved my stuff. I've never been given updates on my order. They just took my money. I demanded a refund and it "must be approved" first. This is a disgusting way to run a business. Do not order from Betabrand!!
Debbie
They have no phone number. I have emailed back and forth with them and they are not very accommodating. They say they don't have a phone line. They don't seem interested in talking to their customers!
Valerie
They are the only ones offering super long yoga dress pants worldwide as far as I know The cut and fabric is fantastic I have been ordering from them for years now. But yes you need to be patient with the service with slow delivery due to low stocks apparently
Miluska V.
I wish I had read the comments before ordering. Yes, I ordered on 10/30 and no answer from them but yes they charged my car on 10/30!!! Scammers!!