BetabrandReviews of betabrand.com

Found them online and went with one pair of Journey pants. Now I have different styles of pants and shirts and now blazers. I love the quality fabric. Sale items are final sales, but still great quality. I’m sorry others have had issues with shipping.

Betabrand is outrageous. I bought a pair of the boyfriend jeans. Nowhere in the description does it say they have a gaping hole in them . The picture is misrepresented, it shows blemishes but not a gaping hole. I reached out because they don't refund shipping and charge a restocking fee. I asked for a refund in entirety. They are waving the restock fee but not the shipping charge. I am angry that I am being penalized for buying a product that was not as advertised. I will never buy from this brand again. I hope the shipping fee was worth it to them to lose a customer.

Something happened with this company. My shipment took over a month to arrive. They are having sale after sale but there is a delay on shipping product. I’m currently in the process of returning pants. They’re asking me to take photos and measure the pants. Horrible customer service. Beta brand is not the same company.

Weill not give full refunds. I ordered one time from them. Horrible customer service and timely shipping. All but one pair didn't retain their fit and/or faded out even separate attention to delicates and hang drying . The skirt is horrible. Super heavy, frumpy looking. I decided to give it one more go. I placed an order in April. I still have not received, today was my second contact with customer service. They told me the order was stalled due to one of the items I ordered no longer is available. I didn't receive any notice of that. I was also told I couldn't get a refund on a new card due to needing to replace my old one. I cancelled the order. She stated there was no longer a guarantee of a refund. What!! I plan to go home and discard any items I have. I don't want to even passively support such a company with horrible quality, customer service. I have a feeling they are robbing Peter to pay Paul and that is why the orders are so delayed. Update just received a refund, it was a fraction of the original amount. I went back on the chat. I was told I did not ask to cancel the whole order. I stated I had and what was the partial refund for? He stated the pants that were removed because they were no longer available. I was then told by him that I delayed the order because I didn't remove them. The first lady told me it was delayed because they removed them once they didn't have them any more. After a lengthy chat he said he would send a full refund over to the warehouse and to me. And guess what the amount is still for about a third of what I paid. Absolutely do not order anything from them.

Service is terrible, they don’t ship their product and hold on to your money. No response to email only chat. I wouldn’t buy from them again.

After successful purchases in the past, Betabrand does not seem to be able to deliver its products even after several weeks. I guess they hope the customers forget they ordered. On a positive note, if you do remember and ask for a refund, you get that promptly.

Received order 8 months after purchase. No notifications. Cannot return. Never again.

I have purchased Betabrand pants with success in the past. However, this time they delivery was very slow. I was purchasing denim and the pants arrived distressed (holes, fraying) which is preferred by some. However, nowhere in the description, does it mention the style is distressed and is referred to as "Polished casual style" which it is not. Their website does not have captions for visual readers over the photographs of the clothing, so if you have visual problems and don't notice the tears and fraying (.1mm in size in the photograph) let the buyer beware. They won't exchange for the other color-same style that is not distressed. Trying to return, they say they deduct $7, but in the process it became $16.20. Repeated attempts to contact customer service are returned with their return policy copy and pasted into the email and no answer to why it is 9.20 more than $7. Then sent an email that the claim had been closed. Clearly AI/chat bots can't do the work of people and BetaBrand doesn't care about the customer experience.