Best Use Auto Parts LLCReviews of bestuseautoparts.com

My experience with BEST USED AUTO PARTS was so GREAT because from start to finish the personnel were very professional, courteous, respectful, knowledgeable, and helpful. The company's name fits the company's employees' character, though it's named BUAP because of the quality of their parts is what I believe; I can't speak on the quality of my engine just yet because it just delivered, but I CERTAINLY WILL. HOWEVER, I feel confident that unless it was damaged during transport that it will be GREAT as well as Suzzane and Frank. Along with it being named because of the parts they sell they are the BEST PEOPLE!! the company should be named BEST AUTO PARTS AND PEOLPLE! Frank called me to follow up on my process, and to be sure that I was being supported along the way. Suzzane followed up with me every day to make sure that I didn't have any questions and if so, she was MORE the willing to make sure that all of my needs were meet. Suzzane tracked my shipment until it was delivered as scheduled. It was ABSOLUTELY A GREAT HELP to me as my job can get demanding sometimes, and I couldn't keep track of it like I would have liked. Suzzane was the one that knew the engine that I purchased from was delivered, she called to inform me. They treat you like family, and they have me as a customer/business family member for LIFE!

The updates were very precise. The customer service was exceptional.

From ordering to customer service everything was great. Sofia was there to answer any shipping questions quickly and professionally. We are happy with our experience so far. Our motor was delivered to our shop yesterday so hopefully installation goes just as well!

Ordered a motor for my 2001 Audi a4, upon receiving the motor I noticed almost every single piece of plastic/rubber was broken or cracked. It looked like they hacked the motor out with a saw, threw it on the ground(the oil filter was also smashed) and putting it on a pallet was just an afterthought. I paid for the most premium lowest mile option with full history which I never received. So I called the company and was told “the mechanics probably didn’t want me to use those parts” and for the history, they seemed confused on that part and offered to “send a picture of the odometer of the vehicle the motor was pulled from” with no proof it’s the actual car it came from. Would not do business again. Update: yes of course I would expect to replace such parts, but you would think some kind of care would be taken in removing the motor after paying a premium price for a lower mileage option, assuming it’s in better condition overall. As previously stated I received absolutely no documentation. Nothing in my email and nothing with the motor itself, that was the main reason I even reached out to your customer service reps who should absolutely be retrained. I’m still waiting on this “picture of the odometer” that your rep promised me. This is absolutely ridiculous and I would just like the history of the motor I purchased and was promised.

Sofia was helpful and notified me every step of the way where my product was and any changes!!

Your team was very professional and full of information. John and Sofia are very good at what they do. You plan on keeping them. Probably should give them a raise too. Thankyou!

I was going through a lot of trouble trying to find a new motor for my car. I found this place by accident and I’m glad it happened that way. Started receiving help in chat and immediately was interested in a motor they had for my car. Motor had low miles and got a discount as well from the special they had running at the time. I got the motor very fast and I had excellent customer service from Suzzane and Sofia every step of the way. I had help and updates from the second I hit buy all the way to the motor arrived at my mechanics shop! Looking forward to getting to drive my car again! Thanks to everybody at Best Use Auto Parts.

The communication has been a pleasant surprise, it's hard to get status updates from anywhere nowadays. Thank you for keeping me in the loop. Excellent customer service.