Being Nationwide Dealers for Automobile Industry Over 11 years We, as a Business have Successfully delivered high-end Quality Products at Affordable Prices With unlimited inventory to choose from. Over twenty five thousand+ Happy Customers. The team at Best Use Auto Parts knows that every product counts, to make the entire shopping experience rewarding and fun as possible with Big Discounts and ongoing Offers.
Best Use Auto Parts LLC (bestuseautoparts.com) has 346 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
Best Use Auto Parts, bestuseautoparts.com
Website
bestuseautoparts.com
Category
Auto Parts & Wheels
Location
Mercer Island, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 12% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I bought a 2018 f150 5.0 for $7,290. First off ima say it took about 15 days to receive my engine . I picked the engine up from the AAA cooper dock 28th of September 2026 and it was wrapped up . Got it loaded on to my truck and removed the plastic wrap and ohhhhhhhh myyyyy god , it was so rusty, intake manifold was broken, crack in the oil pan completely dirty . I had requested pictures of the engine before it was shipped and they didn’t send me no pictures, I also asked for documentation regarding the miles and V.I.N # they didn’t provide neither .
They told me the miles on the engine was 49,000 , completely false information.
I told them this isn’t what I asked for and would like to ship it back they told me the looks doesn’t matter .
They told me to install the engine and get a diagnostic on the engine, I proceeded to do what they asked of me install the engine in on the 28th with the help of my team . Motor came defective and had camshaft codes. I contacted them and they said that’s not the engine! I sent them over proof that it was the engine . They also told me to take it to a ford dealership I also proceeded to do that ford did there diagnostic and said the exact same thing and I sent them over the report and they said I sent over a fake report! Also said that the codes I sent was transmission related codes , I responded it wasn’t no transmission related codes !!Now they trying to get me to send a video of the motor running in the vehicle and pictures of a heat tab ! Dewayne was the mane person who being giving me hard times I also have everything recorded. He also said to with a racist comment us black people like me that came from Africa. I have that on recording !
I have every email, pictures and recording
EW
Eric W.
I purchased a transmission in the…
I purchased a transmission in the beginning of April took a week or so to get the transmission put in after driving it for a week notice that it wasn't shifting very easily thought it was a torque converter so now I paid the mechanic to drop the transmission again to put a new torque converter in after installing the new torque converter I had similar problems he thought the torque converter could have a could have been bad he said it's under warranty dropped it again to put the new torque converter in and saw that the transmission was really worn and bad mind you getting in and out of the mechanic shop and getting the scheduled I call back to Best used Auto parts and they tell me my warranty has expired even though the transmission never shifted properly so I paid $2,700 for a low mileage transmission. I would not recommend anyone purchasing from them I could show purchase of a new torque converter within the 90 days showing that the transmission never shifted properly but they still refuse to stand behind their product can't let companies like this bully us around we need to put them out of business
Response from Best Use Auto Parts LLCSep 2, 2026
Hi, we understand your frustration and the situation you described. However, we would like to clarify that the transmission was purchased at the beginning of April, and the warranty provided was for 3 months.
If you experienced any issues with the transmission or torque converter, those concerns needed to be reported to us within the 3-month warranty period so we could review the issue and determine the appropriate warranty assistance.
Unfortunately, it has now been approximately 5 months since the purchase, which is beyond the stated warranty period. While we understand that installation and diagnostic work can take additional time, the warranty period is based on the purchase date.
We also understand that you purchased a replacement torque converter and had the transmission removed multiple times. However, since we were not notified of a transmission or torque converter problem within the warranty period, we are unable to provide warranty coverage at this point.
We always encourage customers to contact us as soon as any issue arises so we have the opportunity to assist while the warranty is still active.
RC
ronie C.
Ordered a engine came all rust was only…
Ordered a engine came all rust was only supposed to have 30000 miles had someone install it was no good so the send another engine to replace was worst tha the first the told me to return and thell return my money they don't return the money
Response from Best Use Auto Parts LLCSep 8, 2026
We’re sorry to hear about your experience. However, we were unable to locate any order matching the details in your review.
We had previously requested order information that could help us identify the purchase and investigate the matter, but after reviewing our records, we believe you may have mistaken our company for another business.
We kindly ask that you direct this review to the correct company so that it can reach the business responsible for your order and experience.
Thank you.
Best Use Auto
JH
Jesse H.
Ordered an engine for a 2013 Volkswagon…
Ordered an engine for a 2013 Volkswagon Jetta CBTA. Was told the engine has 60k miles and it was tested. Received the engine and the engine didn’t turn over manually with a wrench. I been trying to get ahold of someone at best used auto parts but get the run around.
Response from Best Use Auto Parts LLCAug 19, 2026
Jesse, we’re sorry to hear about your experience and would like to clarify the situation.
We have attempted to reach you by phone and text regarding the issue you reported, but unfortunately, we have not received a response. We also requested photos or a video of the engine and the specific issue so our team can properly inspect the situation and determine the appropriate next steps.
As a used auto parts provider, we take reported issues seriously and want to make sure every warranty claim is properly reviewed. Without the requested photos or video, we are unable to fully assess the condition of the engine or proceed with the claim.
Please contact us at [email protected] and provide the requested photos or video. Once we receive them, our team will review the information and work with you toward a resolution.
We regret the frustration this situation has caused and appreciate the opportunity to address your concerns.
Best Use Auto Parts
BG
Brando G.
Watch out
Ordered part. Sales associate messaged me asking about a vin. “ this is a project cart” I purchased off of a part number. The following day after my money had been received I got a message saying it would not fit in my car and then I would have to pay $950 more to get what I originally purchased. This place is the biggest scam. Please read the review and not the ones that are done by AI Susan.
Response from Best Use Auto Parts LLCJul 7, 2026
We’re sorry to hear about your experience and would like to clarify what happened.
After you placed your order, we requested your VIN to verify compatibility before shipping. Based on the VIN you provided, your vehicle is equipped with an automatic CVT transmission (RE0F11A). However, the transmission ordered through our website was for a 5-speed manual transmission (RS5F91R).
As part of our quality control process, we do not ship parts that we know are incompatible with a customer’s vehicle. When we contacted you to explain the discrepancy, we offered the correct transmission that matched your VIN. The price difference was due to the correct unit being a different transmission than the one originally ordered.
During our conversation, you requested that the order be canceled. At no point during that discussion were we informed that this was for a project car or that you intentionally wanted the manual transmission regardless of your VIN. Had you informed us of that, we could have discussed your requirements and fulfilled the order according to your request.
Our goal is always to ensure customers receive the correct part for their application and to prevent costly installation issues. We regret the misunderstanding and appreciate your feedback.
Best Use Auto Parts
DZ
DZ
I would not recommend this company to…
I would not recommend this company to anyone searching for a replacement engine. Upon searching for a replacement engine for my Outback, we found Best Use Auto Parts and were pleased with the positive feedback online. The ordering process was simple, and consistent with Suzanne, she was the only positive in this ordering process.
After purchasing, we asked for a picture of the engine to confirm, and it was promptly sent. We took note of the small details to make sure the engine received was the same in the picture. Shipping took one week. Upon receiving the engine, it was not the same as the one sent to us. While preparing the engine for replacement, it was noticed that there was extreme carbon build up in a cylinder for a “30k” mile engine. Other inconsistencies were also noted and the engine does not appear to be consistent with an extremely low mileage engine.
I called Suzanne, she referred me to Dwayne to talk about warranty, replacement or return. Dwayne is extremely rude and unprofessional. I tried to explain our issue with the replacement engine and instead of listening, he continued to cut me off and try to say that “of course an engine that has been sitting for years is going to have carbon build up and the only way to remove it is to run the engine.” Unfortunately I do believe because I am a female calling in, he tried to pull one over on me by not expecting me to know what I am talking about. Dealing with this was extremely frustrating and I informed him that my husband would be calling in to go over the issues and requesting a return as it seemed to be going no where. He was very rude and unprofessional with my husband and in the end, my husband refused to keep the engine and asked for a return label. Dwayne said it would be emailed over. I called back again because I did not receive the email, and asked if they will be covering shipping due to damage. Dwayne refused and became very condescending when my husband and I again tried to explain the issues. He stated the only way the company would cover shipping was if there was a diagnostic report sent over with an error code- so we would have to install the damaged engine, get the code and then uninstall for the return fee to be covered- absolutely asinine. He then asked if my husband and I “were done talking” because we refused to allow him to speak over us when explaining the situation. I asked for a manager or supervisor and he was the only one on the floor and told me that I will have to deal with him. Coming from a management position in customer service myself, I am extremely disappointed with the way he conducted himself and would not recommend this business to anyone.
Response from Best Use Auto Parts LLCJul 7, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the engine. As this is a used OEM engine that is approximately 10 years old, some cosmetic wear, surface rust, carbon deposits, and signs of normal use are to be expected. These cosmetic conditions do not necessarily reflect the mechanical condition or mileage of the engine. All of our used engines are inspected and tested before being offered for sale.
Although cosmetic appearance is not covered under our warranty, we understand your concerns and have worked with you to resolve the matter. We have already scheduled the return of the engine, and once it is received and inspected, we will proceed with the agreed refund or replacement.
We also regret that you were dissatisfied with your interaction with our team. We take customer feedback seriously and have shared your comments with management for review.
Our goal is always to provide quality parts and fair resolutions when issues arise. We appreciate the opportunity to assist you and wish you the very best.
Best Use Auto Parts
OP
Olivia P.
So at first they seemed real eager to…
So at first they seemed real eager to sell me a motor. So i bought it $3,900 i payed for it. they hardly gave me up dates when it was coming. when it got to my house before i even let the man take it off the truck i inspected it. a crack in between the oil pan and the block. i was really mad. i told the dude who brought it to take it back, that i didn’t want it. Then on the paper it didn’t have any right info besides my address . i called them, and asked for a refund, they told me they were gonna give me all $3,900 back. I did not receive it. I received $2,730. They lied. I then proceeded to call them again they told me that it was reshelfing fee, and i would not be receiving all of my money. in my experience it was horrible. they were rude, and shady. Just be careful.
Response from Best Use Auto Parts LLCApr 20, 2026
Hi Olivia Phillips,
We’re sorry to hear about your experience and truly appreciate you sharing your feedback. This is not the level of service we strive to provide.
To clarify, when the engine arrived and you chose to refuse delivery due to the concern identified, we honored that request and had the unit returned to our facility. As outlined in our returns policy, returned orders are subject to a standard restocking fee, which is why the refund issued was $2,730 rather than the full purchase amount.
That said, we completely understand how frustrating this situation must have been—especially regarding the condition concern and the communication around your order. We sincerely apologize if updates were not provided in a timely manner or if any interaction came across as anything less than professional.
We would still like the opportunity to review your case further and ensure everything was handled correctly. Please feel free to reach out to us directly at [email protected]
, and we will be glad to assist you.
Thank you for your feedback—it helps us continue to improve.
JC
Jerry C.
DON'T DO IT! BUY AT YOUR OWN RISK!!
+ok, it's been over 90 days. Bestuseauto has not supplied me with a 5.9 cummins engine that is usable. It took 90 days to send me a replacement engine. This one has severe damage.
No flywheel, no turbo, heavily damaged oil pan, engine wire harness plugs smashed,oil Dipstick damaged. They told me it was shipping damage.(not a chance! )
Now,Present-time. They say that they have another truck with about 80,000miles . They want ME to return the second engine on my dime. $1400.00 Then reimburse me.. like that will happen... April 8th. They sent me pictures of a replacement for the dam
Response from Best Use Auto Parts LLCMar 25, 2026
We’re sorry to hear about your experience and would like to address your concerns with full transparency.
At Best Use Auto Parts, all engines undergo inspection and are documented prior to shipment. The replacement unit sent to you left our facility in proper condition. The issues reported—such as damage to the oil pan, wiring harness, and dipstick—are consistent with handling or transit-related damage rather than the condition at dispatch.
Additionally, used engines are generally sold as long blocks unless otherwise specified. Components such as turbochargers, flywheels, and other external accessories are not guaranteed to be included unless clearly agreed upon at the time of purchase.
In terms of resolution, we have already offered a replacement unit in accordance with our warranty policy. As per standard procedure, the return of the current unit is required so it can be inspected before proceeding further. Return shipping reimbursement is processed after verification, which is a common industry practice.
We understand the frustration caused by the delay and want to assure you that we are committed to resolving this matter fairly. Our team remains actively engaged in arranging another low-mileage replacement and bringing this issue to a satisfactory resolution.
We encourage you to remain in contact with our support team so we can move forward and resolve this as quickly as possible.
