Angel A.
Great service
Great service, Sofia was helpful and quick to respond.

Being Nationwide Dealers for Automobile Industry Over 11 years We, as a Business have Successfully delivered high-end Quality Products at Affordable Prices With unlimited inventory to choose from. Over twenty five thousand+ Happy Customers. The team at Best Use Auto Parts knows that every product counts, to make the entire shopping experience rewarding and fun as possible with Big Discounts and ongoing Offers.
Best Use Auto Parts LLC (bestuseautoparts.com) has 346 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingAuto Parts & Wheels · Redmond, Washington
Excellent
Auto Parts & Wheels · Mill Creek, Washington
Excellent

Auto Parts & Wheels · Kenmore, Washington
Excellent
Auto Parts & Wheels · Pullman, Washington
Excellent
346 approved reviews, newest moderated first
Angel A.
Great service, Sofia was helpful and quick to respond.
Kyle G.
I got a call this morning from them told him I already got a transmission and didn’t need their services. After I hung up he called back 22 times harassing me over not needing a transmission. We are dealing with a death in the family and I told him that but he just kept calling. This is a rotten way to run a business,And I will never do Business with them again. Neither should anyone else!
Response from Best Use Auto Parts LLCJan 19, 2026
Thank you for sharing your feedback. We’re truly sorry to hear about the difficult time you’re going through and extend our sincere condolences for your loss. However, after reviewing our call logs and records, it appears that this experience may not be related to our business. We do not engage in repeated or harassing calls, and we take customer privacy and respect very seriously. We kindly request that you verify the company that contacted you and direct this review to the correct business, as it does not reflect our practices or standards. Thank you for your understanding. — Best Use Auto Parts
Sam G.
Suzanne really helped ease anticipation through this delivery process. She was able to make The whole experience feel slick and easy. It came a lot quicker than expected. Thank you thank you thank you
Kenneth R.
Definitely a 5 start review, really helpful employee and fast delivery. I want to say also thank you to all the employees that helped me. Especially Suzzane🙏🏼
English S.
The assistant Ms. Sofa and staff are great. Kept me informed about status on delivery. Service is great. AAA+++
aliet A.
Excellent customer service, especially the service provided by Sofia.
Tonya C.
Best used sold me a bad transmission. Tom Pace promised me he was going to pay for the mechanic shop to remove the bad trannny. In a NUT shell my automobile has been sitting at Cobb automotive for past 5 months. He does not keep his word and this has placed me in the worst financial nightmare. I had to pay 2200 to the repair shop to install a bad transmission. I have text messages from Tom Pace stating that his word is bond and he would not leave me high and dry. Well See for yourself and call Cobb Automotive In Oxford Alabama at 256 835 7505 and ask them how long a 2014 Infinity QX60 have been there. Their next step is to place a lien on my SUV. All of this thanks to me Trusting Best Use Auto Parts and Tom Pace. February 4th Response. Best used auto parts response is false. I have voice recordings..emails..text messages from Tom Pace stating that their company would accept financial responsibility for the mechanic shop fee to remove transmission. Again Call Cobb Automotive in oxford alabama.. They are a reputable shop that has been operating for decades..and the best excuse this company can come up with is they Did Not properly install it. Beware of BEST USED. There are reputable companies online that sales used transmissions outside of this company. Please do your research.
Response from Best Use Auto Parts LLCFeb 4, 2026
We respectfully disagree with the statements made and would like to clarify the facts for the record. As outlined clearly at the time of purchase, we do not cover labor, installation, diagnostic, towing, or storage charges under any circumstances. This policy was disclosed prior to the sale. Upon reviewing your order and records, the issue with the transmission was determined to be due to failure to perform mandatory CVT reprogramming, which is a required step for all CVT transmissions. Unfortunately, this procedure was not completed by your mechanic, which directly resulted in the transmission not functioning properly. Rather than completing the required reprogramming, a return was requested. We agreed, in good faith, to accept the transmission back for a refund. However, the unit initially presented for return did not belong to us, which required additional back-and-forth communication with both you and the repair facility to locate and retrieve the correct transmission that we originally supplied. Despite this complication, we arranged pickup at our expense, recovered the correct unit, and issued a full refund once the proper transmission was returned. We have acted in accordance with our written policies and made every reasonable effort to resolve this matter fairly. While we regret the inconvenience caused by third-party installation errors, we fulfilled our obligations in full.
Jake M.
Best Use Auto was able to find a engine and get it shipped out very quickly. Although the representative said it had a turbo and it didn't it would have just been a bonus. Got the engine installed it fired up as expected and runs great no hidden issues