Best Use Auto Parts LLCReviews of bestuseautoparts.com

I will describe my experience working with this company. I bought an engine from them, for $1744 on 7/23. It arrived at my mechanic's on 8/2, he was backed up and they started work around the 15th. They discovered the engine had a cracked oil filter housing and cracked oil pan on the 20th. The warranty says: (Engines are complete assemblies including Manifolds, Oil Pan, Timing Belts, and Covers, Fuel Injection or Carburetor. We guarantee only the long block. The manifolds, gaskets, seals, hoses, oil pan, timing belts and covers, fuel injection, or carburetor, are not covered under warranty. Orders of “Block Only” (Short or Long Block) are guaranteed to be rebuildable only) They said they would not pay for the extra cost of the pan, but would for the housing. On 8/23 sent an estimate of $607 and two people assured me the housing cost would be covered. They took until 9/26 to reimburse me $350. Warning: Don't buy parts yourself. Let the mechanic supply them.

Engine received was not the one ordered. Additionally the quality of engine and shipment protection was unexceptable. Several oil connections were left exposed. Banjo bolts removed and missing and damaged steel lines. Rubber boot that connects to turbo was cut off with knife. Only reason for 2 stars is Best Use responded quickly and is working on replacement. Will see how this goes...

Jennifer continued to give me updates as I waited for delivery. When I called her on the phone she actually answered the phone. It was great service in a world of answering machines and non live systems answering phones. The engine is being installed so we will see how it goes after the install. So the engine was installed and it was bad after being promised that they test every engine before they ship it out. It had bad compression. They shipped a new engine out It took a few weeks but I didn't get it.It has been installed and that engine is working fine.My issue the reason for the two star rating is that I have to pay twice to install the engine. It cost me seventeen hundred and fifty dollars more than it should have. The first engine was supposedly tested and it wasn't when I asked about some kind of copposition.I got the phone off. If I ever have to do it again?I will not use Best Use Auto parts Because I was lied to.