Klaus A.
Missing refund
Placed an order for appr $ 250 on May 14, 2021 and received an order confirmation. The amount was imidiately drawn on my creditcard. I asked for status on June 10 and on June 15 got the answer that my order had a SHIPPING DELAYED status. I was given the option to order something else or cancel the order. On June 18 I cancelled the order and asked to have my money refunded. On this date, July 27, I have not received my refund of $250!! The response from Bestnutrition to the above Trustpilot review is that a refund has been sent to my bank and that I should contact my bank. I can't just call my bank and ask if they forgot to post a refund to my account. I need proof from Bestnutrition that the transfer actually has taken place in the form of a transaction receipt or copy of a transaction note with some form of bank transaction ID that can be traced. Bestnutrtion should never have charged for a product they knew they were unable to deliver in the first place so the ball is in their court on this issue.
Response from BestpricenutritionJul 27, 2021
Klaus, we apologize for any inconvenience. We looked into your order and this order was cancelled and refunded on June 21, it can take a number of days for your bank to process that refund back in, if you're still not seeing that please check with your bank. In regards to shipping delayed items, certain items are currently backordered with manufacturers and you click a box stating your aware there will be delayed shipping prior to completing your order, we do this so everyone is well aware an item is going to be delayed, but so they can't get in cue to be the first to get it upon it arriving into our warehouse. Please reach out to us if you need further assistance but a refund was processed on our dend.