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WONT STAND BEHIND PRODUCT WHEN CUSTOMER DISSATISFIED
I contacted the company after taking their product for 5 days. Highly displeased. Told the representative that the product should state abdominal discomfort and bowel disruption possible. Suggested a product refund as I barely took any (maybe 5?) as the strength of the product was not suited for me. Received a call back FOLLOWING day she said she had to ask if my symptoms were related. I assured her they were. She left voicemail regarding different product. I called back with reply. Left message. NO RETURN CALL BACK TO ME. ITS BEEN WEEKS. What supplement maker doesn’t stand behind their product when customer is completely dissatisfied. I offered to return the bottle with the few missing as well. VERY DISPLEASED. Update: Only wish I could post a screenshot of my call log to show I indeed called back and left message to which they did not reply and are now saying I never called. Additionally, I told the rep up front first call that I was not interested in “trying” different products of theirs as I didn’t have confidence I wouldn’t have digestive problems again.
Response from BestpricenutritionAug 26, 2019
Was just going through the notes on your order. We had been in communication with you and reached back out to you to offer you several alternatives you could swap your product for. We left you a voicemail which you never responded back to. If you'd like to exchange exchange your product for a different one feel free to call back and we'd be happy to do so. Customer service will also be reaching back out to you as well.