Bestonlinecabinets manufactures high quality RTA kitchen cabinets, bathroom vanities, handles, sinks, hoods, and many more kitchen accessories, and we sell them online at wholesale prices. Our goal is to provide products with the highest value along with the best customer service. In this economy we understand that many people are going through difficult times and we make every effort to provide customers with quality products at the cheapest prices possible.
Best Online Cabinets (bestonlinecabinets.com) has 336 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Bathroom & Kitchen · Duarte, California
Excellent
Bathroom & Kitchen · Los Angeles, California
Excellent
Bathroom & Kitchen · montclair, California
Excellent
Bathroom & Kitchen · San Francisco, California
Excellent
336 approved reviews, newest moderated first
Consumer
36 inch vanity cabinet: No interior support panel for cabinet or drawer glides. No assembly directions on website or on Youtube. No assembly directions provided with product. Bad quality plywood box- cam screws and cam locks could not hold. This cabinet will not be able to support a stone countertop and sink without added corner, middle and side supports. Front panel is not installed evenly. Doors are not installed evenly.
Kris F.
High quality cabinets with incredible adjustment capabilities to allow you to achieve those tight lines custom cabinet jobs require.
Melanie C.
Took about two months longer then quoted and delivery showed up with a girl who told me to unload the truck. No lift gate. Total nightmare to deal with.
Response from Best Online CabinetsAug 18, 2021
Hi Melanie, Thank you for the feedback and we sincerely apologize that your order took longer than usual to be delivered. All our freight shipments include a lift gate delivery service which means the freight company is supposed to come with a truck with a lift gate to unload the pallet off their truck. We are aware of the situation with the driver in this incident and how unprofessional and ridiculous her demands to ask you to pay her to help unload the items or to let you onto her truck to unload the items were. That is 100% unacceptable and not how the delivery of shipments goes. Our shipping broker has identified the driver and she has been reported. We contract out our freight shipment to third-party freight carriers and apologize on behalf of how they treated you and in no way reflects how our team treats our clients. It was an uncommon instance and we'll do better in the future. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Jsbonbay
I ordered the RTA Fresno Grey cabinets for a new install. Communication of order processing was good and the cabinets were delivered in seven (7) working days. The boxes were damaged during shipping but the cabinets were not. No replacements or returns were needed. The instructions for assembly are very bad, hard to follow and incomplete particularly with the lazy susan. We had to buy most of the hardware because what was provided was inadequate. The average homeowner with basic tools would not be able to assemble the cabinets. Upon opening a cabinet box, you will discover at least six (6) different lengths and types of screws with no identification. It is a complete guessing game as to where or how the screws are to be used. Assembly requires advance building knowledge and techniques with trade tools for correct installation and long lasting endurance. We did speak with customer service who was knowledgeable, prompt, helpful and courteous. Once assembled, the cabinets, along with the pulls and handles purchased through the website, are wonderful and would recommend this site for cabinets with caution regarding the assembly. The assembled cabinets deserve a 5 rating but the instructions and assembly process was so difficult and terrible the overall process should be rated a 2.
tom N.
The Aspen line is great
Heidi R.
Excellent quality and fast delivery. They had exactly the style I was looking for. I have received tons of comments on how beautiful my kitchen is.
B.
Easy to assemble and install, good solid construction. When there was a defective part, Customer Service was quick to send a replacement part.
Jayson
Horrible customer service!! I may not be the greatest kitchen set up person which is why I've been calling before I purchased the items. Every time I call the gentlemen is always rude and giving an attitude. He's always advising me that the information is located in their website as if I didn't already do that plus the final time I called could hear him sighing throughout or conversation. Extremely unprofessional! I'm unsure if the person who answered was the same person or if there different people but if that's how this company engages in potential buyers, I will definitely look elsewhere based on my customer service experience!
Response from Best Online CabinetsJul 13, 2021
Hi Jayson, Thank you for the feedback. Customer service is our top priority so we are shocked to hear you were treated this way. Although a lot of information is on our website, we are more than happy to answer any questions over the phone or help navigate you on where to find more detailed information on our website.