Best Online CabinetsReviews of bestonlinecabinets.com

Response from Best Online CabinetsNov 4, 2019

Hi Isaac, Thank you for the feedback. The shipping carrier unfortunately suffered a security breach which brought their website and customer portals down. Their customer service was unreachable, and neither we nor our shipping broker were able to receive updates regarding your shipment until their system was restored a week later which you were informed about. Since a chargeback was initiated, we had to recall the shipment, have it returned, and issued a full refund. We sincerely apologize for any issues and inconvenience this caused.

Response from Best Online CabinetsOct 23, 2019

We appreciate the feedback and always welcome comments from our customers as we are always trying to improve and make the online cabinet purchase the best we can for our customers. Though we would all our customers receive undamaged cabinets, this is virtually impossible because most orders always succumb to some shipping damage. The reason being, we use these shipping companies we have virtually no control over them or how they transport or handle the shipments. They are not a part of our company and the reason why we don’t suggest our customers refuse shipments is that replacement of an entire order will take much longer as we need to collect the refused shipment prior. Generally, we replace an entire order if it’s completely destroyed as we wouldn’t want you to go through that process but we have to follow the procedure which is dictated by these shipping companies so that they can cover for their faults. But if this procedure isn’t followed then shipping companies relinquish the responsibility of any and all issues. It is untrue to contend that other cabinet companies have the same cabinets at better prices as that is untrue. Comparing our cabinets to the cheaper cabinets from other companies with cheaper quality is dishonest. If you can find any cabinet company that has our same solid wood cabinet box starting from 1/2” solid plywood with soft closing 6 point hinges and drawer glides and dovetails solid wood drawer boxes then the comparison would be fair.