Best Online CabinetsReviews of bestonlinecabinets.com

The good: Love the quality of the cabinets. Client loves the quality of the cabinets. Putting them together was relatively easy and they are very secure. Incredible price for flat shipped cabinets. The bad: They took almost three times the maximum range I was given (they tell you 2-3 days to be shipped and then 2-4 days to arrive on site, for example) to arrive as I was told when ordering. It was after Black Friday, so the delay is understandable, though the person telling me the shipping times should have known this. On another project this could have been INCREDIBLY bad. There was some fairly severe damage to the pallet they came on and some of the cabinets were damaged. Thankfully, all damaged areas were able to be hidden by orienting the damaged parts away from the interior of the cabinets. On another project this could have been a lot worse. The veneer on the outside of the cabinets is incredibly thin and splinters away from the plywood easily.

Cabinets look great! They were easy to assemble and install. The customer service was excellent! We had a few questions that they happily helped us with and even worked with us when one of our items went out of stock. I would happily do business with them again.

Always happy with the online/email service provided. Prompt responses and very helpful with links to the products needed.

We are building our retirement home. I have checked with several local cabinet makers, along with two cabinet makers out of state...I'm a shopper, looking for the BEST price and BEST quality for everything that I buy. I found Best On-line Cabinets, called and spoke with Anthony, asked him all sorts of questions. I'm always skeptical about buying any product that I haven't seen in person. Their prices were amazing. Lowe's wanted $18,000 for kitchen cabinets, others wanted $12,000 that was the lowest price I received. I ordered two sample doors, loved the colors. Irby did an amazing design for the kitchen. He was very patient with me, changing the design a few times. Once we had a design that was perfect, I placed my order. My entire kitchen from Best On-line Cabinets was $5700 that included pull out drawers, spice cabinets, even trash can pull out, which none of the other companies offered me. We liked that the cabinets were made with 5/8" plywood, even Lowe's and Home Depot cabinets were 1/2". The cabinets were easy to put together, if I had any questions I'd call Anthony who was very helpful. I can not say enough good things about Best On-Line Cabinets. We are very satisfied with the entire process, and would definitely recommend them to anyone looking for cabinets. Quality cabinets and the BEST prices!

Order got lost to begin with so after waiting six weeks had to call and see what happened. When they did arrive some damage with trim pcs, also one cabinet corner and one side damaged. Total confusion on the type of cabinets I ordered. The backs are not structrual plywood like the sides are. Came with no top plate to attach countertop. You need to use glue to put these together or they will work their way loose....realized that after putting the first one together.

BEWARE: I’m not saying don’t place your order with BOC but my experience has been far from great!! I read reviews and compared pricing/quality to other RTA cabinet companies. I settled on BOC because I loved the Fresno Gray color and the box specifications (plywood frame and etc.). I placed my initial order on 11/27/19 (almost $6k). Knowing it was a holiday and they would be out of office until 12/2/19; my order shipped on 12/5/19. The estimated delivery date posted on the Road Runner website was 12/13/19. However, they couldn’t deliver on that date. My cabinets were delivered on 12/20. I had five days to inspect ALL cabinets. One (1) cabinet was completely damaged, another did not assemble correctly, the trash bin accessory that I ordered with my cabinet did not fit, and some pieces were scratched and dented. I emailed BOC on 12/25 as instructed and sent pictures. They had to reach out to another department regarding the trash bin (took some going back and forth). On 12/30, they realized they sent the wrong trash bin. I opted to just use the markup pen for the scratched cabinets and the putty for the dented cabinets because I was on a time frame. In the meantime, I needed more slide out drawer accessories; I placed the order on 12/31/19.I was offered to select combined shipping so the slide out drawers can ship with the cabinets. I informed BOC that I was on a time crunch as my counter tops were being measured on 1/17/20. After 12/31/19 I heard nothing until 1/7/20. I reached out to them to check the status. They advised they had the replacements but were waiting for the trash bins to come in. I asked to ship without the trash bin, they said it will be shipped ASAP and I would receive a shipping confirmation. On 1/10/20, I emailed them back because I did not receive a shipping confirmation. I asked them to refund me for the trash bin and drawer pullout accessories (they did not have the Fresno Gray in stock) and just send the replacements. They replied (via email) and said that wouldn’t be a problem. They went on to explain the influx of orders during the holiday season. As of 1/16/20, replacements still have not been sent nor has my refund been processed!! I called and spoke with Anthony who advised the replacements are in the warehouse and will be sent either today or tomorrow. I AM BEYOND FRUSTRATED!!!!!! Quality: Quality was okay - I like the plywood frame but the color of the inside is different from the face frame. Which isn’t that big of a deal except for the ones that are on the ends. I will have to see if Home Depot can color match the door so I can paint the cabinet ends or I will have to purchase (which I do not want to do) finished door ends. For $6k, I would have hoped the entire cabinet would be the same color. I also noticed the cabinets scratch easily. Service: I don’t have much to say…..they politely and professionally answered my calls and emails but they did not live up to their word. I understand the influx of orders because of the holidays but communicate that on your website or via email; especially when you are ordering thousands of dollars worth of goods. For example: Due to the influx of orders during the holiday season, all shipments will be delayed. I AM HIGHLY UPSET WITH THIS COMPANY!!

Placed a considerably large order for RTA Fresno Gray cabinets. Order was processed flawlessly, shipped quickly and arrived with only one damaged panel out of 64 boxes / 2 pallets.. The damage was corrected promptly. Cabinets are assembled, installed and look and function great. I couldn't be happier. Great company, great product and great pricing. Thanks.

quality and price is #1 for all wood!!!!!