Mr Casper B.
3 months of fighting to get my kitchen finished
I was supposed to have my kitchen fully delivered at the end of December 2020. We have now reached March 5th and after many many failed shipments with either wrong or damaged pieces I received what should have been my last shipment today. Only to see that this is also damaged... designers are mediocre at best and the costumer service is no better. Fight after fight with the company. I would not recommend using them.
Response from Best Online CabinetsJul 2, 2021
Hi Casper, Thank you for the feedback. We sincerely apologize your kitchen was not fully delivered at the end of December. Our standard lead time on ready to assemble cabinets is 5-7 business days, but slightly longer in the months of November and December due to our largest Black Friday and Cyber Monday sales. Delivery times are also extended during this time of year as it is peak holiday shipping season where both rates and transit times go up as well several holidays being in between. Our shipments go through multiple checks before shipping out to ensure all items are accounted for and that there are no items missing. Unfortunately, we ship exactly what is ordered and always ask client's to double check their orders to make sure they have everything they will need. If any items were forgotten or left off the order, it would need to be reordered and go through the stand processing time again. All our designers are passionate about designing our client's kitchen exactly how they want it and will not hesitate to make as many changes necessary until it's perfect. Our newest designers have a minimum of two years of kitchen design experience, with our senior designers having five plus years. Apologies our designers did not meet your expectations. We would love to hear your feedback on what you would like to see more of or differently during the design phase to improve your experience.