Paul M.
Very Happy with the process of ordering…
Very Happy with the process of ordering and delivery to having every email answered. Would definitely recommend
Bestonlinecabinets manufactures high quality RTA kitchen cabinets, bathroom vanities, handles, sinks, hoods, and many more kitchen accessories, and we sell them online at wholesale prices. Our goal is to provide products with the highest value along with the best customer service. In this economy we understand that many people are going through difficult times and we make every effort to provide customers with quality products at the cheapest prices possible.
Best Online Cabinets (bestonlinecabinets.com) has 336 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Excellent
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336 approved reviews, newest moderated first
Paul M.
Very Happy with the process of ordering and delivery to having every email answered. Would definitely recommend
Amy P.
I had such a wonderful experience with Best Online Cabinets! Firstoff, the array of styles and designs to choose from is outstanding. Service-wise, my hats off to RB, my designer! He is a 10+ (10 being the highest) with his fantastic customer service. From the design ideas, to the (seems like) never ending back and forth of revisions and additions - RB was so patient, friendly and yet so professional and so knowledgeable he made things easier for me to understand and deal with. Any questions I asked, he dealt with good explanation and clarity. And he replies so promptly! Sometimes even after I sent an email, he would reply simultaneously! He made me feel like a super special customer with great concern. Thank you Best Online Cabinets and most specially to RB for a great experience. I'm so happy with how things turned out because my kitchen is looking so bright and beautiful with more than enough storage to use! I highly recommend Best Online Cabinets for your kitchen remodel and of course RB, as the best designer and go to person! Thanks so much!
Philip J.
Everything worked out well. Cabinets arrived within delivery timeline. Cabinets look great. Price was excellent.
Adrian S.
Easy to order. Fast service and good customer service
Mark W.
Bought our original kitchen cabinets a year ago. Placed an additional order for a few more matching base cabinets. Same great quality products and customer service as before.
stephen S.
Great cabinets at a great price high quality and great customer service
Doug K.
After i ordered i heard nothing. I finally called and was given a vague answer on when it would ship. I had to call a second time to find out - no one followed up. I was then told it would take 6-10 days. It took three weeks and no one ever contacted me. I had to call BOC repeatedly for any information. They were quick to blame their freight company and took no responsibility for anything. I then needed to order some fillers to finish the job - i begged them to pull it quick and overnight it. I would pay for it. I heard nothing back from them After the initial order - NO FOLLOWUP. i finally called after 10 DAYS and they quickly blamed their warehouse a and said it would be sent that day -it's now 3 days later and its not sent yet. BOC has destroyed my job timeline and I will NEVER BUY FROM THEM AGAIN. I don't need their aggravation.
Response from Best Online CabinetsJul 2, 2021
Hi Doug, Thank you for the feedback. We take all our customers' time sensitivity very seriously and do our best to meet them. We generally meet our lead times, however our warehouse was moving to a new location in March - April 2021 which made lead times longer than usual, however the move is now completed and our lead times are back to normal. We unfortunately do manage our own shipping and all our freight shipments are contracted out to a third party freight carrier. Delays unfortunately may happen during shipping however we are in daily communication with our shipping brokers and try to keep our client's up to date with the latest information. The information unfortunately is not always instantaneous and may generally take a few hours - a day before we hear back. Our main mode of communication for these updates is via email so that you will have a written record for reference and are provided the moment we receive it from our shipping brokers.
Michelle K.
I have just ordered cabinets dealing with sales rep RB throughout 1 month process. He is very patient, knowledgeable of product, and works for the customer. The company is very FORTUNATE to have RB as an employee making the ordering/design process seamless for the customer.