Cheryl S.
Stay away from this company!
This company promised things the actual moving company could not deliver. I was assured after switching from another company that everything would be fine, they would be with me every step of the way. When push came to shove they deserted me. The moving company, Prime Allied Moving Company sucked and this company had to know it! Their help walked off the job, the truck was too small. It took 2 days to load the truck. One third of my belongings were left behind. They made a mess in my yard they didn't clean up. They broke furniture before they left. Then they wanted more money. When they delivered my belongings The driver fought with the help until I called police. Then there was no one to unload the truck. The driver insisted on trying to unload a 700# desk alone despite my telling him no. He then proceeded to unload the rest of the truck at 2:30 am and leave it in my carport for me to figure out how to move it and left without a word just like his boss told him to do!. They broke glass shelves, dishes, and an antique marble table! Do not use either if these companies! They do not care about you or yor stuff!!! The mover has nothing to lose!!!
Response from BestMove RelocationJun 28, 2025
Dear Cheryl, Thank you for taking the time to share your experience. We are sincerely sorry to hear that you were dissatisfied with your move, and we would like to address the concerns you've raised by providing additional context from our side. When moving crew arrived at your residence for the scheduled pickup, they encountered significant challenges. The team was immediately surrounded by approximately 10 dogs and 5 cats, and the condition of the property presented serious sanitary concerns due to overwhelming odors of animal urine throughout the space. Despite these conditions, which posed both safety and hygiene risks, movers proceeded professionally with packing and loading your belongings. As the move progressed, it became clear that the total volume of items being moved exceeded the initial estimate. Several additional items were added that were not included in the original inventory. Our customer service department worked with you directly at that time and offered a revised quote. To accommodate your concerns, we provided a substantial $800 discount, which you accepted, even though we understand you were not fully satisfied with the adjustment. It’s important to note that our team loaded a full box truck and you were only charged for the actual space used. We did not overcharge or bill beyond what was loaded and confirmed. Regarding the items that were left behind, our foreman documented and submitted photos showing that several of these items were heavily soiled, stained with pet urine, and in unsanitary condition. Due to health and contamination risks, movers were unable to transport these specific belongings. We made this decision in compliance with both company policy and safety protocols to protect equipment and personnel. We also want to acknowledge your concern regarding the condition of certain items upon delivery. If there were any damages to specific items, we encourage you to submit a formal claim by contacting our customer care department by phone: (689) 444-5892 or email: [email protected] so we can assist you with the appropriate process and provide you with the claim form. We strive to provide a safe and respectful environment for both our customers and staff, and we take all feedback seriously. While we regret that your experience did not meet your expectations, we also ask that the full context of the situation be taken into consideration. If there is anything further we can do to address your concerns, please don’t hesitate to reach out to our support team directly.