Gerard H.
Beware this is not a moving company, they are a broker/dispatcher.
First, of all beware this is not a moving company, they are a broker/dispatcher. A middle man. They deceived me on that. Due to this also, the price changed. Some of that was because my Daughter had more stuff than I knew about. So, I won't put that on them. The problem was delivery. They told me that the truck would be in Dallas from LA on Friday Aug 8th. They never told me the date had changed. I get a call from the driver on Aug 14th that It will be here the next day on the 15th. That was a problem because that gave me 24hrs to get ready for the delivery. They should have let me know better info on the delivery time. This was clearly because they are a broker not a delivery company. Do your self a favor and don't pay them extra just to hire a truck They charged me $700 that I could have saved if I had gone directly to a REAL moving company.
Response from BestMove RelocationAug 23, 2025
Dear Gerard, Thank you for sharing your feedback. We’re truly sorry to hear about your frustrations with the delivery timing and the confusion regarding our role. While we are a licensed moving broker, we work only with authorized and insured carriers, and we always aim to make that clear to customers in our agreements and documentation. Regarding your delivery, we would like to clarify that for your mileage (Distance: 1,428 miles), the contract allows up to 14 business days for delivery from your First Available Delivery Date (FADD), which was 08/08. This means your delivery window extended through 08/27, as outlined in the agreement signed before the pickup. In addition, per DOT regulations, drivers are only required to provide up to 24 hours’ notice prior to delivery, which is why you were informed on 08/14 about the scheduled delivery on 08/15. While we understand that limited notice can be inconvenient, the delivery itself was completed fully within the DOT-regulated and contractually agreed timeframe. On the pricing, additional charges can occur if the final inventory differs from what was originally listed, as noted in the contract, but we always want to make sure those changes are explained clearly and upfront. We regret that this experience caused you stress and unexpected costs. We appreciate your feedback, as it helps us improve both communication and service. If you’d like to discuss your move in more detail, please reach out to us directly at (689)444-5892 or [email protected], and we’ll be glad to review your file.