BestierReviews of bestier.net

Response from BestierJul 11, 2023

Hi Joe, we are sorry that you have not yet received your package even though the USPS tracking information shows the package has been delivered. As we promised in your reply message, we issued a full refund for the unreceived package. Please kindly understand that shipping is beyond our control, but we would like to do our best to help every customer to resolve their issues. Our customer satisfaction is always the priority to us, and we are committed to finding the most appropriate solution to meet your needs. Hi Joe, as your message told us that you have received the package. We are glad to hear about the good news. If you have any concerns, please feel free to let us know. Thank you.

Response from BestierJul 11, 2023

Dear Jennifer, thank you so much for your feedback and trust. We will keep working hard to provide customers with quality products and better services.

Response from BestierJul 11, 2023

Thank you so much for your feedback and trust, dear Jacob. We will continue to work hard to provide customers with quality products and better services.

Response from BestierJul 11, 2023

Hi Samantha, our apologies for this inconvenience caused by the wrong parts. We appreciate your trust and patiently waiting for us to help you solve the problem. We will continue to improve to avoid such problems as much as possible. Thanks again for your review.

Response from BestierJun 26, 2023

Hi Gary, The lines you on the desk surface of our furniture are intentionally added by our designers using a technique called imitation wood grain. This technique is used to enhance the natural wood texture and beauty of the desk. These lines are carefully incorporated into the design to replicate the aesthetic appeal of real wood. You can find more details in the following link: https://bestier.net/pages/understanding-the-natural-wood-texture-and-design-of-our-furniture. We comprehend the confusion you feel and may not accept it. Please trust these lines do not affect the quality or strength of the particle board. If you are concerned about these lines, you can use surface treatment methods such as painting or gluing to strengthen the surface and cover up these lines. We apologize for the inconvenience caused in this case. We will include a more comprehensive texture description in our product page and upload more easily comprehensible images. Thank you for your feedback and understanding.

Response from BestierJul 20, 2023

Thank you so much for your feedback and trust, dear Shan. We will continue to work hard to provide customers with quality products and better services.

Response from BestierJul 20, 2023

Hi Brandon, thank you for your feedback. We have forwarded it to our shipping carriers and asked them to improve. We appreciate your review and we will continue to work hard to provide customers with quality products and better services.

Response from BestierMay 16, 2023

Hi there, sorry for the bad experience. We've processed your refund.