Engagement RingsLab Grown Diamonds RingsMoissanite RingsAbout Best Brilliance Best Brilliance is a global leader diamond jeweler online for engagement rings, wedding rings and custom made fine jewelry. Free Shipping and Free Returns. We're here to assist you! Get a free consultation from our diamond expert.
Best Brilliance (bestbrilliance.com) has 455 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
bestbrilliance.com
Website
bestbrilliance.com
Category
Jewelry & Watches
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The customer service I received from Lisa was amazing. She was helpful, patient and a pleasure to work with.
Response from Best BrillianceMar 29, 2026
Hi :)
Thank you for the kind words. We know that the process of selecting a piece like this can be overwhelming, so we prioritize patience and expertise over a sales pitch.
I’m glad Lisa could provide the support you needed to make the experience a pleasure. We take a lot of pride in the relationships we build with our clients, and I’ll be sure to share this feedback with her.
We would love to see a photo of the final piece! Seeing our craftsmanship in its new home is the best part of what we do.
Wishing you a lifetime of good health and happiness.
Best,
The Best Brilliance Team
JH
J H.
Gorgeous Ring
The ring is more beautiful than the picture. I couldn't be happier with it.
Response from Best BrillianceMar 29, 2026
Hi Julie,
That is the best news we could hear today.
We know that a photo can only capture so much, so our goal is always for the final piece to exceed your expectations the moment you open that box. I’m thrilled that you are so happy with the result.
We would love to see a photo of it! Seeing our craftsmanship "in the wild" is the best part of what we do.
Wishing you a lifetime of good health and happiness.❤️
Best,
The Best Brilliance Team
SB
Steven B.
Ordered anniversary ring 02/18
While there were multiple delays and missed shipping dates, Paul made the corrections and the ring came today. Most importantly the wife loves it. If ypu
Can be patient and accept delays, they will come through in the end
Response from Best BrillianceMar 29, 2026
Hi Steven,
We take full responsibility for the delays and the frustration they caused. We know patience is a lot to ask for an anniversary milestone. We are so glad Paul could step in to get this across the finish line and, most importantly, that your wife loves the ring.❤️❤️
Wishing you both a lifetime of good health and a marriage full of love.
Best,
The Best Brilliance Team
MI
Michelle
Recommend & will consider purchasing again
This is my second order from this company. I originally had a not so pleasant experience with the order arriving outside of the delivery frame. Paul and Adam were super helpful and ended up giving me a resolution that I was happy with. Definitely will consider purchasing again and the shipping delay wasn’t their fault but they still made up for it anyway. If you have an issue, just reach out to them and they will work with you on making sure you’re satisfied.
Response from Best BrillianceMar 11, 2026
Hi Michelle,
Thank you for the second order and for the trust you’ve placed in us.
We know that when it comes to a purchase this significant, a delay isn't just a logistics issue; it’s an emotional one. Even when the shipping is out of our hands, the responsibility for your experience still sits with us. I’m glad we could find a resolution that made sense for you and made the wait worth it.
We’re here to support our clients long after the box is opened, so I appreciate you letting others know that we’ll always work to make things right.
Wishing you and yours a lifetime of good health and happiness.
Best,
The Best Brilliance Team
KP
Kelsey P.
I love my ring
I love my ring! I was hesitant to order a diamond ring online but I was not disappointed when it came in! It’s so pretty and the price was unbeatable
Response from Best BrillianceMar 11, 2026
Hi Kelsey,
We know that ordering a diamond ring online is a massive leap of faith. Our goal is to make sure that the second you open that box, every bit of that hesitation disappears.
I’m glad we could prove that the quality and the price were worth the trust you placed in us. Hearing that you love the ring is the only outcome we work for.
We would love to see a photo of it! Seeing our craftsmanship "in the wild" is the best part of what we do.
Wishing you a lifetime of good health and happiness.
Best,
The Best Brilliance Team
AC
Amanda C.
I had an excellent experience with Best…
I had an excellent experience with Best Brilliance m and especially with Adam, who made the entire process feel incredibly personal from start to finish.
From the very beginning, Adam was extremely responsive and genuinely invested in helping me choose the right ring.
One thing that really stood out to me was when Adam mentioned that Best Brilliance is a family business. That wasn’t something I expected, but once he said it, it made complete sense. You can truly feel the difference in how they operate. It’s not like dealing with a large company where you’re just speaking to someone on the other end of the line who doesn’t have a real connection to the product or the people behind it. At Best Brilliance, the employees clearly work closely together and know each other — and the jeweler — personally. That level of collaboration and care really shows in the service they provide.
Adam also went above and beyond by accommodating a special request that may not typically be fulfilled. That extra effort meant a lot and made the experience feel even more tailored and thoughtful.
Most importantly, my ring is absolutely beautiful. The craftsmanship and attention to detail exceeded my expectations, and I couldn’t be happier with how it turned out.
If you’re looking for a jeweler that offers not only stunning pieces but also a genuinely personalized and attentive experience, I highly recommend Best Brilliance.
Excellent experience! Thank you Adam!
Response from Best BrillianceMar 9, 2026
Hi Amanda,
Thank you so much for the kind words. It was a pleasure working with you to make sure every detail was exactly right.
We take it personally when a client trusts us with a piece this significant. Our focus is always on being customer-centric, ensuring that special requests are handled with the care and attention they deserve. Knowing that the ring exceeded your expectations and that you felt that personal connection throughout the process is exactly why we do what we do.
I’ll be sure to share this with the rest of the team; they take a lot of pride in the collaboration that happens behind the scenes to get these rings right.
Wishing you a lifetime of good health and happiness.
Best,
The Best Brilliance Team
JS
Joe S.
Great people and Service
Great people, my wife decided she did not like the initial ring she got for Christmas (she feel the stone size just looked too big on her finger) so we had to swap out for a different design and ring size. Samantha and Paul were amazing in walking me through the process and made sure the new ring was perfect for my bride’s finger and now the boss is happy 😃 thank you guys, amazing product and amazing follow on service!!! 👏👏👏
Response from Best BrillianceMar 6, 2026
Hi Joe,
We're glad we could help you navigate that. We know that sometimes a diamond can look one way on a screen and feel different once it’s on the hand, that’s exactly why we don't just "sell and walk away."
Protecting the moment is our main priority, even if that means a pivot after the fact. We'll make sure Samantha and Paul hear your feedback; they take a lot of pride in making sure the "final" result is the right one. As long as the boss is happy, we’ve done our job. :)
We’d love to see a photo of the new ring in action.
Wishing you and your wife a lifetime of good health.
Best,
The Best Brilliance Team
DC
daniel C.
I had an absolutely amazing experience…
I had an absolutely amazing experience with Best Brilliance from start to finish. They truly went above and beyond in helping me choose the perfect engagement ring and wedding band. The entire process was smooth, professional, and stress-free, and I always felt like they genuinely cared about helping me find something meaningful and perfect.
Their team was incredibly knowledgeable, patient, and attentive to every detail. They took the time to answer all of my questions, explain my options clearly, and guide me through the decision with honesty and expertise. They never made me feel rushed or pressured, and instead made the experience exciting, personal, and memorable.
The quality of the ring and band exceeded my expectations. The craftsmanship is absolutely stunning, and you can truly see the care and precision that goes into their work. What meant the most to me was how much effort they put into making sure everything was exactly right.
Best Brilliance didn’t just sell me a ring — they made the entire experience special. This is a moment I’ll remember forever, and I’m incredibly grateful for their support and professionalism throughout the process.
I would highly recommend Best Brilliance to anyone looking for an engagement ring or wedding band. Their service, quality, and dedication are unmatched. You won’t find a better team to trust with such an important and meaningful purchase.
Response from Best BrillianceFeb 22, 2026
Hi Daniel,
I really appreciate you taking the time to write this.
We know that for a guy in your position, this isn't just about buying jewelry, it’s a high-stakes decision where you’re carrying the responsibility of getting it right. Hearing that you felt "stress-free" and never pressured tells me we did our job. We view ourselves as advisors first; our goal is to give you the clarity to make the right choice for your moment, not to give you a sales pitch.
I’ll make sure the team hears this. They take the precision of the build personally, and knowing the craftsmanship exceeded your expectations is the only outcome we work for.
We’d love to see a photo of the ring and band whenever you're ready to share.
Wishing you and your partner a lifetime of good health.
Best,
The Best Brilliance Team
