At BestWears, we welcome all feedback, especially the not-so-great ones. Your honest reviews help us improve and serve you better. So, please feel free to share your thoughts; we're here to listen and learn!
BestWear Co., Ltd (best-wears.com) has 108 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
BestWear, best-wears.com
Website
best-wears.com
Category
Clothing & Underwear
Location
Irvine, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Horrible company to deal with!!! Shirts I ordered were to small, when I co tasted them for refund they said they would give us 20% of our money back and we could keep the shirts?! Why in the Funk would someone even offer this?!? Why should someone loose 90% of their money for shirts that do not fit them. They then offered 30% REFUND, then a 40%. Company is not in the US and is a pain in the A$$ to deal with when they goof up. Save yourself the hassle buy from someone else!
CO
Chosen O.
Trustworthy
I put my order in on 12-17-25. I received my order on 12-29-25. This place is real, legit and trustworthy. That's what most people want to know when they read these reviews. I recommend best wear to anyone.
JO
James O.
Currently on my 4th order and all have…
Currently on my 4th order and all have been great. My only suggestion would be to improve web site. Very difficult to find what you are looking for. However, they are quick to respond and send a link to the item I am looking for.
WL
William L.
This was my first time ordering from…
This was my first time ordering from best wear and I was a little nervous but my NFL lions leather jacket and 3d lions sweatshirt came today I am very happy with the order and know my grandson will love these on Christmas. Also love your selections on everything
Response from BestWear Co., LtdDec 6, 2025
Thank you for your review! We're glad to hear that you had a great experience with us and appreciate your feedback. We hope to continue providing you with excellent service.
DF
Dave F.
Gay product
Gay product. Looks like crap. Shop NFL.com for official nfl gear.
Response from BestWear Co., LtdDec 4, 2025
Hi Dave,
Thank you for taking a moment to leave a review.
Just to clarify for transparency: you haven’t placed any order with us, so your comment is not associated with an actual product experience.
We value genuine feedback from verified customers and rely on it to improve our service. Reviews that don’t stem from real purchases may create unnecessary confusion for other shoppers.
If you'd like to experience the product firsthand, our team will be happy to help — and we’ll let the quality speak on its own.
LD
L D J.
Processing Issue
The item that I bought from them is nice. My issue is when I ordered their website presented as not having processed my order. So I did it again. I ended up paying for and receiving two of the exact same item. As well the website said I did the second order two days later which lets me know that there was something wrong when I did the first order which, as I stated, presented as not having processed. My interaction with them involving this issue has been very negative. I will not order from them again because of that. NEW DEVELOPMENT the company has admitted their mistake and refunded the money.
Response from BestWear Co., LtdSep 18, 2025
Thank you so much for sharing your experience, and we’re very sorry for the frustration this situation has caused. After carefully reviewing your case, we discovered that the issue came from a temporary error with the external payment gateway. When you placed your first order, their system did not send back the proper confirmation to our website, which made it appear as if the order had not been processed. Understandably, this led you to try again.
A couple of days later, once the payment gateway corrected their system, they automatically released the confirmation for the first transaction and pushed it back to us. At that point, our platform recognized it as a valid order and processed it like normal - resulting in two identical items being shipped to you.
We know this was confusing and inconvenient, and we sincerely apologize for the negative impression it left. Please rest assured that this was not intentional, and we are now working closely with the payment provider to prevent situations like this from happening in the future. We truly appreciate your patience and your feedback, as it helps us improve both our processes and the experience for all customers.
JO
John
Funny
Funny, I am reading these reviews and people are saying quick prompt delivery. I ordered my gift on December 17th, Had to send a email regarding tracking number was showing the package didnt move for approx 5 days. They stated it was delivered on the 29th but i never received the package. So right now they asked for a picture of my door and claim the scratches on my door match the delivery driver's picture of where he delivered the package. So needless to say I never got the package. $100 is not going to make or break me but its the principal, They are insisting i got the package.
Response from BestWear Co., LtdJan 6, 2025
Hi John,
Thank you for your review. We have thoroughly reviewed the situation with our customer support team and are confident that we have fulfilled our responsibilities as a professional seller.
We successfully delivered your package to the address you provided. The delivery personnel even took a photo of the package placed at your doorstep. When you reported not receiving the item, we requested a photo of your door to verify whether the delivery was made to the correct address. We assured you that if the delivery was mistakenly made to the wrong address, we would gladly send you a replacement at no additional cost.
HOWEVER, it was quite surprising to discover that you had intentionally removed the Christmas wreath from your door to mislead us into believing it wasn’t your address. Our customer support team was able to confirm that the door color, wall color, adhesive marks where the wreath was hung, house number, and even a scratch on the door were identical to those in the delivery photo taken by the courier.
At BestWears, we are committed to providing the most professional service to ensure customer satisfaction. However, we do not condone dishonest attempts to take advantage of our policies for personal gain.
Nevertheless, we sincerely appreciate your purchase and wish you a joyful and prosperous New Year with your family.
Best regards,
BestWears
TF
Tamisha F.
Overall the product is okay if I wanted…
Overall the product is okay if I wanted a track jacket…ordered it for my Husband as a Christmas gift but it’s just so cheaply done. It’s like fleece pajama material that has thread and a few scratches to the material. No where near a letterman jacket either. For a first time buy it will be my unfortunately. Not worth what was spent at all in my opinion. 🤷🏾♀️ Just very disappointed with the overall quality and purchase.
Response from BestWear Co., LtdDec 18, 2024
Thank you for your feedback, and we’re sorry to hear about your disappointment. We strive to provide clear and detailed product descriptions to set the right expectations, including specifying that the jacket is made from thick heather cloth. This material is chosen for its durability and comfort, and we’re proud of its quality.
We understand your concern, and this is the first time we’ve received such feedback about this product. Could you please share more details or photos of the issues you mentioned, like the scratches and threading? If the item you received differs from our product description, we’d be happy to replace it free of charge.
Your satisfaction is important to us, and we’d love the chance to make things right.
