L D J.
Processing Issue
The item that I bought from them is nice. My issue is when I ordered their website presented as not having processed my order. So I did it again. I ended up paying for and receiving two of the exact same item. As well the website said I did the second order two days later which lets me know that there was something wrong when I did the first order which, as I stated, presented as not having processed. My interaction with them involving this issue has been very negative. I will not order from them again because of that. NEW DEVELOPMENT the company has admitted their mistake and refunded the money.
Response from BestWear Co., LtdSep 18, 2025
Thank you so much for sharing your experience, and we’re very sorry for the frustration this situation has caused. After carefully reviewing your case, we discovered that the issue came from a temporary error with the external payment gateway. When you placed your first order, their system did not send back the proper confirmation to our website, which made it appear as if the order had not been processed. Understandably, this led you to try again. A couple of days later, once the payment gateway corrected their system, they automatically released the confirmation for the first transaction and pushed it back to us. At that point, our platform recognized it as a valid order and processed it like normal - resulting in two identical items being shipped to you. We know this was confusing and inconvenient, and we sincerely apologize for the negative impression it left. Please rest assured that this was not intentional, and we are now working closely with the payment provider to prevent situations like this from happening in the future. We truly appreciate your patience and your feedback, as it helps us improve both our processes and the experience for all customers.