At BestWears, we welcome all feedback, especially the not-so-great ones. Your honest reviews help us improve and serve you better. So, please feel free to share your thoughts; we're here to listen and learn!
BestWear Co., Ltd (best-wears.com) has 108 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
BestWear, best-wears.com
Website
best-wears.com
Category
Clothing & Underwear
Location
Irvine, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Horrible company to deal with!!! Shirts I ordered were to small, when I co tasted them for refund they said they would give us 20% of our money back and we could keep the shirts?! Why in the Funk would someone even offer this?!? Why should someone loose 90% of their money for shirts that do not fit them. They then offered 30% REFUND, then a 40%. Company is not in the US and is a pain in the A$$ to deal with when they goof up. Save yourself the hassle buy from someone else!
DF
Dave F.
Gay product
Gay product. Looks like crap. Shop NFL.com for official nfl gear.
Response from BestWear Co., LtdDec 4, 2025
Hi Dave,
Thank you for taking a moment to leave a review.
Just to clarify for transparency: you haven’t placed any order with us, so your comment is not associated with an actual product experience.
We value genuine feedback from verified customers and rely on it to improve our service. Reviews that don’t stem from real purchases may create unnecessary confusion for other shoppers.
If you'd like to experience the product firsthand, our team will be happy to help — and we’ll let the quality speak on its own.
JO
John
Funny
Funny, I am reading these reviews and people are saying quick prompt delivery. I ordered my gift on December 17th, Had to send a email regarding tracking number was showing the package didnt move for approx 5 days. They stated it was delivered on the 29th but i never received the package. So right now they asked for a picture of my door and claim the scratches on my door match the delivery driver's picture of where he delivered the package. So needless to say I never got the package. $100 is not going to make or break me but its the principal, They are insisting i got the package.
Response from BestWear Co., LtdJan 6, 2025
Hi John,
Thank you for your review. We have thoroughly reviewed the situation with our customer support team and are confident that we have fulfilled our responsibilities as a professional seller.
We successfully delivered your package to the address you provided. The delivery personnel even took a photo of the package placed at your doorstep. When you reported not receiving the item, we requested a photo of your door to verify whether the delivery was made to the correct address. We assured you that if the delivery was mistakenly made to the wrong address, we would gladly send you a replacement at no additional cost.
HOWEVER, it was quite surprising to discover that you had intentionally removed the Christmas wreath from your door to mislead us into believing it wasn’t your address. Our customer support team was able to confirm that the door color, wall color, adhesive marks where the wreath was hung, house number, and even a scratch on the door were identical to those in the delivery photo taken by the courier.
At BestWears, we are committed to providing the most professional service to ensure customer satisfaction. However, we do not condone dishonest attempts to take advantage of our policies for personal gain.
Nevertheless, we sincerely appreciate your purchase and wish you a joyful and prosperous New Year with your family.
Best regards,
BestWears
JO
Josh
Seems sketchy..
At checkout it says it accepts Credit and Debit cards or paypal. When I tried to make purchase it popped up saying my card doesn't accept these types of transactions, at which time I got a fraud message from my bank. I tried 3 times to make the purchase and but the fraud notice from my bank says they tried 4 times. When I checked their billing policy it says they only accept credit cards and paypal. I was really looking forward to getting the item I was trying to purchase but now I wont be purchasing from this company because it seems sketchy.
Response from BestWear Co., LtdDec 14, 2024
Hi Josh,
We’re sorry to hear about the trouble at checkout. Our system does accept Credit/Debit cards and PayPal, but it seems your bank flagged the transaction, causing the issue. Sometimes, banks may also misinterpret processing attempts, which we understand can be frustrating.
As you mentioned the message "my card doesn't accept these types of transactions, at which time I got a fraud message from my bank". We're pretty sure that your bank has locked some types of payment (online payment, international payment, ....) on your card, which only can be solved by your card issuer. We recommend you to contact your bank for this problem.
Thank you for your feedback and we wish you a nice day!
VR
Valerie R.
Suite à votre réponse je vous informe…
Suite à votre réponse je vous informe que j ai bien passé commande en date du 9/10 sur le site Best ear Co., ltd
Et lorsque je veux prendre conta t avec eux c est sur votre site que je suis redirige.
Response from BestWear Co., LtdOct 21, 2024
Bonjour à tous,
Pourriez-vous nous indiquer le site Web exact sur lequel vous avez passé votre commande ? S'il est dans notre système, nous pouvons le vérifier très rapidement et résoudre votre problème.
Une fois de plus, nous tenons simplement à vous informer que vous laissez un avis sur le profil Trustpilot du site Web best-wears.com qui ne fait la promotion d'aucun produit en France.
Mais ne vous inquiétez pas, prenez le temps de vérifier votre courrier électronique, nous sommes presque sûrs qu'il y avait un courrier électronique de confirmation de commande avec le nom de la boutique.
NR
Nobby R.
Pants
Where are my order ?
Basketball pants HSV !
Response from BestWear Co., LtdAug 21, 2024
Hi Nobby,
We could not find any order placed under the name Nobby Raitor. could you please let us know your order ID, so we can check it and get back to you soon
JH
johnt H.
Or a Hawaiian shirt New York Giants
Ordered a New York Giants Hawaiian shirt size XXL. Shirt is at least two sizes too small. According to their size chart XXL should be the correct size. Shirt was either Miss tagged being there fault. Or their size chart is way off. Normally don't order from these Chinese companies. But the shirt is actually very nice anyway this horrible company will not even do an exchange. Their answer is will send you a huge discount coupon you can use to buy another one I have not received any type of coupon. So my advice to anybody on the fence about ordering from them is not to
Response from BestWear Co., LtdJul 2, 2024
Hi John,
Thank you for your review. We have checked with our customer support and we see that the item you bought is correct with our size chart. Before a purchasing decision, we have many steps for customers to check and re-confirm the items they buy:
1. A red note at size guide to suggest customer to check size chart carefully before they place order
2. A confirmation email with details of items they bought (size, color, product name, product code, ...)
3. After customers check and wanna change anything, our policy offers about 12-24 hours for customers to contact and change what they want.
4. Even if the products have not been produced yet, we still let customers (even few days) to change WITHOUT EXTRA FEE.
With your case, our customer service has provided evidence to let you know that we shipped the item which is 100% correct with our provided product information and you still kept denying and blame for us. With all our respect, we even offered very huge coupon for you to place another order with correct size you want but you, again, refused it.
At BestWear, we always đo exactly what we advertised to guaranteed product quality, especially the Hawaiian Shirt is currently the top-selling product at our stores.
In case you change your mind, we still offer the above huge coupon in 1 YEAR for you to prove the quality of our customer service.
SE
Simon E.
Absolutely poor quality material
Absolutely poor quality material
Not even close to being worth $100
Never again
Response from BestWear Co., LtdJun 10, 2024
Hi Simon,
Thank you for your review. Could you please provide your order number, so we can check what happened with your item?
