Shari's BerriesReviews of berries.com

I placed my order mid January to be delivered to my husbands office on February 12. The order did not arrive by the guaranteed delivery window. I called the customer service department just to discover that the customer service had been moved to the Philippines. I spent over three hours on the phone with multiple different customer service reps each time asking for a supervisor just to be told that the supervisors are busy or they are unavailable. Finally I did speak with a supervisor who supposedly contacted the third-party delivery vendor (Not actual Shari's Berries that I paid for) Who said that they would deliver them to my home today February 13. We stayed home all day to wait for a delivery that NEVER came! So now my Valentine's Day is completely ruined! They did not offer a refund, they did not offer a replacement product, and they did not give me any date to which I could expect to receive a delivery! The provided no assurance that I would ever receive the order that I paid for for. I have been a loyal customer for over 6 years. I never had this problem when the orders were actually being shipped from the Shari's Berries location and being delivered by UPS. At that point in time the quality was great and I did not mind paying for the shipping or expedited shipping to ensure a fabulous gift. I'm not sure who's running this company, but they are running a perfectly good company in the ground. This will assuredly be the final time that I ever use this company.

Horrible. I placed an order for chocolate covered strawberries in mid January to have them delivered on Feb 12 for Valentine’s. They sent me an email that they delivered them but I never got a package, and I was home all day in case I had to sign for them. Then when I called they didn’t even care that they ruined my Valentine’s present. I was just met with “well I said sorry” I will never order from them again. First and last time.

The strawberries looked nothing like the photo and were definitely not worth the $60 that I paid. They were small, unripe and looked like a 5 year old decorated them. They were a gift and I was so embarrassed when I saw the photo. When I called to request a refund the rep kept trying to get me to accept a redeliver but I wasn't willing to take another chance. They i was told that I could only receive a 50% refund. After much back and forth I was told that I would receive a full refund but it would take 1-2 billing cycles on my credit card. I will never order from here again.

I wish I had checked ratings beforehand. Two stars is generous. What a horrible experience. Customer Service reps passed me back and forth, tried to up-sale more than correct an order issue, and they all had headsets so sensitive I had to talk over their breathing sounds. After 90 minute phone call, I finally gave up trying to resolve the issue.

Terrible. If you order do not expect it to be delivered. Also customer service will tell you one thing and the next day different. 1st time using and will be last time. So very disappointed my valentine gets nothing now.

From the ease of use perspective of a customer the website and online chat solutions are awful. As the CEO of a multi million dollar customer service business I am extremely disappointed in their ability to service customer needs and to provide minimal customer service assistance. While the agents I chatted with were personable they were either handling too many chats at once, did not have the delegated ability to do what is necessary to resolve customer issues and/or are incompetent. And, it was unexcusable for the agent to end our chat session while I was typing a response to him! I will very likely purchase products sold by 1-800-Flowers.com, Inc., or its Affiliates with their competitors in the future because of this negative experience. To add insult to injury, it is nearly impossible to determine how to notify management or post a negative review on their website

My flowers arrived dead. I called their customer service for a refund and they wouldn’t give me one!! I spent too much money to receive my flowers in the condition they arrived. Don’t waste your money, order elsewhere.

Horrible customer service! Ordered berries twice with 6 months and first order arrived a week late (berries ruined) and second order 2 days late. Both were for special birthdays. Very embarrassing. No luck getting refunds. Only got a discount coupon for next order. Customer service hangs up on you and cannot understand thick accents. Ordered and got great service and products from original Shari’s Berries company. Now awful since bought out. Lost this customer!!!!!