Shari's BerriesReviews of berries.com

They were late. Supposed to arrive on Mother’s Day. Not cold. Broken and mushy. I will never use them. I have pictures of these disgusting things.

My Mother’s Day box of chocolate strawberries arrived opened with box opened and strawberries smashed and chocolate melted. After hours on hold with many attempts to reach customer service, I tried to utilize their Chat format. That was a waste of time and frustration. They make you believe it’s a live person responding, but it’s actually an automated questions with no one on the other side caring about the problem. This is a fraud company that makes you believe they care in their advertising. Don’t buy anything from them - not even their flowers.

Ordered the flexible option to have delivery between 5/6-5/10. My mother recieved a voicemail from a delivery person leaving a garbled voicemail message on 5/7 and documented that a physical attempt was made which was a complete lie. Then documented that delivery was completed on 5/8 which was the boldest lie as she never received anything. Called and asked for a refund. Stay away choose another company. Complete fraudulent activity with their delivery staff. Will be reporting this to as many people as can get to. Pretty pathetic to do this on Mothers Day

Buyer Beware! If 0 was an option that is what they deserve. We have ordered a few times, but never again! every single time there has been a serious issue, delivered warm and melted, wilted flowers, broken vases. Once they subcontracted with a local seller the berries were tiny and total garbage like they were purchased at a grocery store and dipped in some lady’s kitchen. Yet they charge crazy, crazy, high prices. My husband tried again for Mother’s Day, ordered gourmet Mother’s Day offer, the 6 berries cost $47 and looked like plain chocolate, nothing like the photo. This place is a total rip off with the worst customer service ever. Never again, I hope this is a warning, the photos look nice, you pay a premium and you end up disappointed.

Wish I knew about this company before I placed an order. I placed order then received a conformation email with incorrect delivery date. I called customer service to get my order corrected. Couldn't understand them clearly due to their bad English. After an hour was told was corrected and another email will be sent. 2 days later no email I again called back, set on hold for an hour and was told that no changes were made. I canceled my order and was told my card will be credited. Which I will check and won't be surprised if it's not. Once again worst company and customer service I have ever dealt with. You lost my business and ensure I pass this along to all I know and meet. Thanks for wasting my time Shari's Berries

Reading the recent reviews, my problem is the same as those before me. I paid for a gift to be delivery today, before Mother's Day. I received a tracking update, notifying me that my item will not be delivered until Monday --- two days after the confirmed delivery date. I was talking to a customer service agent after being on hold for 30 minutes and was also disconnected, just like the other reviewers. I wish I had read the reviews before hand. This company is awful.

The chocolate was cracked off my berries and a couple had none on them.

Wish they had negative stars. Placed two orders for Mother’s Day 2021 Both orders arrived with melted wet chocolate and nasty berries. Both shipments were immediately thrown out. After waiting on hold for over an hour I got through on the chat( got to multi task). 3 times the customer service rep disconnected before resolving the issue. One agreed to issue a refund but only after we paid to have the berries shipped back to them for quality inspection, they eventually disconnected. Finally after about 4 or 5 chats and about 2 hours of wasted time. I was issued a full refund for both orders. This has been one of the worst product and customer service experiences I have ever had. Will never order berries or flowers from them again.