Shari's BerriesReviews of berries.com

Worst experience ever! Do not order from this company. It is a complete waste of money and they delivered something not even close to what they show on their website. Absolutely not worth the price!

My brother ordered strawberries for me for Mother’s Day. The chocolate was melted off and the berries were bad. The ice pack inside was warm as was all of the internal packing. I immediately called Shari’s Berries. I was on hold for almost a hour. After speaking to their representative, I was promised that they would send a replacement order to me that very day. It’s now June and I’m still waiting for my replacement order to arrive. I would never purchase from Shari’s Berries. My brother wasted his money since all the berries had to be tossed in the trash and they never sent a replacement order. They should refund his money and shipping costs.

My daughter ordered these for me for Mothers Day They were in terrible shape the chocolate was all melted through out the box and the berries weren't even completely covered Also the berries weren't even good mushy and the cold pack wasn't even cold Very Very disappointed I will tell my daughter to never order from your company again I feel you should refund the money

I was the recipient of 5/20/21 (Thurs) SHIPPED from Freeport, NY to Ocean Co NJ of Sherri Berries. Marked for FRAGILE, PERISHABLE, they arrived MIDDAY Monday, 5/24/21 via Fed Ex shipment, having OBVIOUSLY sat in a WARM TRUCK over the 90+ degrees Friday, Saturday, Sunday this past weekend. Needless to say the (supposedly) cold packs were warm, the chocolate coverings were melted/cracked & the berries starting to turn to where they COULD NOT BE EATEN! Since this was a (2 box) purchase, I feel the purchaser is due a FULL REFUND, NOT just the $20 shipping delay given. I've rec'd. Shari's Berries in the past which were OK, but THIS TIME SHIPMENT WAS UNEXCEPTABLE & would have been "refused" had they not been just "dropped at the door step, without so much as a ring of the doorbell" after 4 days!

I placed an order for birthday chocolate-covered strawberries to be delivered on Friday, 5/21/21. The order never got delivered. I contacted customer service & was offered a partial refund of $20 for the delay & was told the berries would be delivered the next day. Then I received the email confirmation for the refund & it stated the refund would be returned to me in 30-45 days. What?! I was also told the delivery would be sent to a different florist for delivery on Saturday. But they refused to tell me who the local florist was that would be delivering the berries. They told me it was company policy not to share that information. What a bunch of nonsense. I finally got an email confirmation on Saturday night stating the berries had been delivered. When I didn't hear from the recipient of the berries by last night (Sunday), I called her. She said she was home all day on Saturday & had not received any deliveries of any kind. So, not only have the berries STILL not been delivered, there is no surprise left even if the berries were to show up now. But I don't expect that to happen. The customer service agents I spoke to on the phone & corresponded with via email after a post I made on Twitter about the epic fail were all inept to say the least. The only thing they know how to do is read their script & reply with canned answers. There was not one empathetic agent or independent thinker among the many that I corresponded with. They stayed on script & that was it. What a joke! At this point in time, I will never order form Shari's Berries again & urge everyone to stay away from them. Read all the negative reviews on here & everywhere else. Spend your money elsewhere - somewhere you can speak to the business owner & know that they care. You won't get that with Shari's Berries. Stay away from Shari's Berries. The only thing they deliver is disappointment. #sharisberriesfailsagain

The berries looked nothing like the photos and to top it all off there was a hair on one. These are expensive and marketed as "gourmet" I expected them to look like the photos and not like a child put my order together. A replacement order was placed but i would have rather received a refund. Finding a hair is just nasty and unsanitary. I will never order from this company again.

I ordered two boxes of candy from this place, I had one delivered to my mother and one to my aunt. The candy were birthday gifts for them. My mother received hers, my aunt didn't. I called them and they rescheduled another delivery, and believe it or not, she didn't get that one either. My aunt is elderly and broken hearted because she didn't receive her gift which makes me angry. I asked for a full refund and will NEVER BUY FROM THEM AGAIN.

I received a box of a dozen "emoji" strawberries for Mother's Day. I didn't know, certainly could not tell they were emojis. I sent my daughter a photo of what I received and she sent me a photo of what they were supposed to look like. I had a good laugh but she paid $80 for them and wasn't laughing. Sherri's Berries sent a replacement box which did look better but still not pretty. No problem, I just care about the flavor. So I started to eat them. Each of the 3 milk chocolate covered (completely covered) strawberries had fermented. The yellow covered had not. I think totally enclosing the berry with chocolate must have an unwanted result because they were inedible. I don't want another replacement. I don't ever want another of Sherri's Berries again. An expensive YUK experience.