Shari's BerriesReviews of berries.com

Susan Peart I should have read the reviews on this company first and I would not be in this mess. We ordered flowers and a gift basket for our daughters and granddaughter to be delivered on February13th so they would get them the day before Valentine's just in case there was a problem delivering them. I also ordered the gift basket for a friend of mine to be delivered on the same day. I got a call from my granddaughter on the 29th of Jan. saying she had gotten a gift basket with no name telling her who it was from and then the two daughters called with the same story. The friend got his on the 30th of Jan. I tried to "chat" with someone at the company to ask why this happened as I talked to the man for over an hour to get the days straight. "Chat" asked if they could talk to me and at least straighten out the flowers delivery and offered me a $50 gift certificate so I said yes. That was Feb.3rd and I haven't heard anything since. This was a huge order and I am so upset.

Worst, most overpriced company! Do not buy! I ordered chocolate covered strawberries as a valentines gift with a delivery of 2/13-14. Decided to do the add on of roses since it's for my Mother who lives alone since my Father died. They delivered the roses on 2/4! Hardly a feeling of a Valentines Day gift when it's 10 days early. When I called to ask them not to deliver on that date they continually said there was nothing they could do and they 'were sorry for the inconvenience'. They will not rectify their errors despite these being heavily overpriced. I thought I was paying for good service. Now I know that is not the case.

My sister in law ordered both my husband and I a 6pk box of their Strawberries for our Birthday the first box were absolutely Horrible. They were sour no taste and just nasty. I felt bad even telling my sister in law because she was raving so much about them. So after she tried so many times to get in touch with them she spent 2hrs the last time she was able to get them to resend another box to us. The 2nd box was good but I wouldn’t ever buy them myself. They are truly are not worth the money.

Customer service is a joke. Just spent 60 minutes on the phone with no results. Had a credit card charge that I did not purchase..and they had NO INFO..NO recipient or address..but still won't remove charge. After an hour they "found" the charge ..that wasn't me..and they STILL would not remove charge FOR SECURITY REASONS... BUYER BEWARE..if you want any product they sell..look elsewhere!!

Product delivered was NOT as advertised. I ordered 12 strawberry ladybugs. Some ladybugs had crooked smiles, missing eyes, melted chocolate off end of the berries and some weren't decorated like ladybugs at all. It was very embarrassing to me as a Thank You gift.

Ordered a birthday delivery with a few days notice, for a Saturday delivery. By Saturday night they were not delivered, so I contacted the company. They informed me it was moved to the following Monday! They had not contacted me about the delay. I was so disappointed as I had planned it for the Saturday to celebrate a birthday. I cancelled the order and had to rush to order elsewhere. Do not waste your time or money as so unreliable!

Horrible, Horrible, Horrible Customer Service!! Lied about delivery date after promising it would be delivered on date requested. It was never delivered. Definitely doesn’t deliver same day as advertised. Requested refund on my order and will NEVER order from Shari’s Berries again. This company is a nightmare!!

Doesn't follow thru with original delivery date; rep gave another date, didn't follow thru. Very disappointed. Finally had to ask for a refund.