Shari's BerriesReviews of berries.com

Ordered from Sheri's a week before Valentines day for delivery to my wife. Then I received a call the day of asking if delivery by the 18th was acceptable. 4 DAYS AFTER the date I paid extra for. Terrible customer service and will never be purchasing again.

Made an online order WEEKS in advance on Valentine’s Day to my wife. They call me the day of to let me know they can’t deliver due to high volume, which I get it’s a holiday but if there was an issue I should of been notified weeks or even days in advance or made a priority since I made my order in advance. Why would you have the date available online when making the order if you can’t fulfill it? This is absolutely unacceptable. I will never order again.

Shari's Berries is a scam! They said the delivery fee was 5.99 for Valentine's Day and it was 20.00 so I paid 70.00 for some chocolate covered strawberries that I could have bought at the grocery store for for 5.99!! So I called and spoke to a lady within 8 minutes of noticing the charge and she told me it was too late to cancel! I said that's ridiculous how could be too late you just received the order? She placed me on hold and came back and said she cancelled the order. So I thought that was over, then later that evening around 6pm I get a text saying your delivery was shipped!! So I called back and spoke to another person and both of these ladies were of Indian decent, and she said it wasn't cancelled and she would cancel it and credit my card back the 70.00 and give me a 15.00 credit, by the way I would never use it with this horrible company! They should be reported to the BBB. Truly a scam!!)

Very disappointed. I've been buying them for years but bought some strawberries and cheesecake for my husband and the strawberries were soggy and cheesecakes were flavorless. Never again.

Trash. Way to much money for awful dead roses and subpar candy

I ordered $70 worth of strawberries and a personalized card for my gf since Valentines day was coming up. I received a confirmation and tracking number. It was supposed to be here today and they never came. I checked Fed-Ex and they said it is in NC but, when I contacted Shari's Berries, they told me the strawberries were not coming after all and finally after asking for a supervisor, they then issued me a refund. I told them this ruined my Valentines day and they said sorry for the inconvenience. I encourage anyone reading this to go to the store, save the money, buy a nice bunch of strawberries and make them your-self because apparently this company don't know what they are doing. I even selected the delivery day and paid extra for it. Pitiful excuse of a company. I had to call my long-distance GF and explain how she ain't getting her gift. Steer clear of this place. Shari's Berries, shame on you for the service and the lack of empathy in your customer service.

Horrible customer service, online chat is a scam, delivery charges are not committed dates. Ordered product, paid extra for next day delivery. Didn’t deliver. Joined online chat to report issue after surviving virtual chat to get to a live agent who joined chat 10 minutes before actually responding to a message, offered to make “everything right” then responded 4 times over 30 minutes they were reviewing my order then never responded. 60 minutes of my life and $80 wasted.

Horrible. My husband ordered 2 dozen roses for me for Valentine’s Day, MORE than half of the rose petals just fell right off of each and every rose! After reading other reviews, I’m scared to try the chocolate strawberries! Never again.