Shari's BerriesReviews of berries.com

This is my second bad experience with this company. After about a 5 year pause I decided to try again because my mother, who used to live in California, remembers their stores and loved their chocolate covered strawberries. So I ordered for Mother's Day. Extra charge for Saturday delivery but not too bad. Mom was on the lookout for their arrival and had the box opened and refrigerated within 15 minutes of arrival. She says the box was delivered upside down. Initially she said 2 were broken. But after looking again she said many had "cracked" their chocolate shells and leaked everywhere making a sticky mess. BUT because I'd had a prior bad experience before with this company I decided to order emergency backup gourmet chocolate covered Oreos from Amazon which arrived ON Mother's Day (Sunday) within the 4 hour window provided and THEY were perfect. So WAY TO GO BEZOS. And Shary's Berries still can't get it right...

This is the worst company ever. I ordered chocolate covered strawberries for my mom for Mother’s Day. They were supposed to arrive between Thursday and Friday. Instead they arrived Monday after Mother’s Day. They were warm and damaged. When I tried to contact customer service and get a refund they offered $15 off my next purchase. I will never order from them again. I asked for a full refund and they said in order to get a refund I would have to send the damaged strawberries back. As if I’m going to have my mom go through the hassle to send her damaged, late, inedible, Mother’s Day strawberries back. You can’t even talk to anyone on the phone to get help. They tried to blame fedex and took zero responsibility for it. I understand mistakes happen but at least try to fix it. I will never order from them again.

I ordered strawberries for Mother's Day and my mom absolutely loves them! They look beautiful and juicy.

I only gave them 1 star b/c leaving 0 stars wasn't an option. Had I known that Shari's Berries was sold to 1-800-Flowers I'd never have purchased them b/c 1-800-Flowers NEVER delivers as planned. My Mother's Day gift to my 92-year-old mom was never delivered, without explanation, even though it was paid for in full & in advance. I then spent much of my own Mother's Day dealing with this (no number to call so all online chatting and incredibly frustrating!!!!). I see that I'm not alone with this and am so sorry to read that others had the same experience. If my review can save anyone from a similar experience I'd like to....

I'm so disappointed with this company and what happened to it. My son and daughter in law ordered a beautiful gift basket for me for mother's day. It showed up 2 days late, wasn't what I was told receive AND was melted beyond recognition. When I called customer service, they told me my son received a refund. Then WHY would your company deliver it and in such below standard quality. So sad

Wow Shari...looks like you ruined Mother's day for a lot of people! Placed my order on Wednesday they said it would be delivered on Friday. Delivery was for Richmond, VA; tracking showed it started in NJ, then went to Ohio! (FedEx). I knew when I saw the tracking it would not make it on time. It's Monday and they just arrived. Ice pack melted, box wet and chocolate melted! She said her flowers were beautiful. *update* Once she got the flowers out of the box and into a vase, at least half of them are flat/squished! Next year I'll go back to Edible Arrangements, quality strawberries and flowers. You could have kept the $15 off you sent for my next order...I doubt there will be another one!

Two years in a row, the flowers were delivered but the Strawberries never were. Even after requesting a redelivery, they still never arrived. The first year I thought maybe a delivery driver forgot them on the truck. I get it, Mother’s Day is a busy time, but two times in a row, same problem is ridiculous.

Just left them on chair by door in Florida so they got melted and we’re not that good. $70.00 dollars for 12 berries they should be excellent. Will not ever order again.