Tony
An excellent experience
The tool that I ordered arrived on time and was properly packaged. As a customer, I was very please with the entire process. Thanks very much!
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Tony
The tool that I ordered arrived on time and was properly packaged. As a customer, I was very please with the entire process. Thanks very much!
James
Ben's had just the right parts for the wheel set that I wanted built for my new gravel disc bike. Then to sweeten the deal I got 10% off for being a first time customer, free labor for the build, free shipping, plus no sales tax. The sales tax was big for me. I live in California where the state tax is about 9%. Ben's got the wheels built in a few days and shipped them very well packaged UPS to me in no time. Highly recommended!
Eric
I ordered a couple of bike components. They arrived fast and in top shape. 0 trouble.
Greg
Ben's really has serious cyclists figured out, particularly those of us on the "fringe" - singlespeed mountain bikers, commuters, etc. They carry everything you could think of, and I have the advantage of living in Milwaukee, too. Nothing beats the option of ordering online or going to the shop to pick up the exact same component at the exact same price.
David
Always good service and quickly shipped orders.
Paul
the parts I was looking are hard to come by but bens cycle pulled through and made it happen. the staff were very diligent in being able to find the parts I needed and even had the supplier drop shipment directly to me to fulfill the entire order. excellent customer service, great communication and perfect follow through with my order. thank you Matt and the team at bens cycle. I will definitely order from you again.
Keith
I order a hard to find part from Ben's and they not only had it in stock, the price was lower than anywhere else and they shipped it next day.
Giles
I had a problem with the delivery address as recorded in my order through the website, which was compounded by the general ineptitude of my local post office. Communication with the shop was a bit poor, but what they actually did was beyond expectations. I would order from them again without h hesitation.