Sean W.
Wheel
I ordered from you guys and it came on time! I ordered another wheel from wal mart and it was 6 days late! Thank you!
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Sean W.
I ordered from you guys and it came on time! I ordered another wheel from wal mart and it was 6 days late! Thank you!
Gilbert
I worked with Matt in my special order, he was super helpful and kept me up to date on the status. Once my order arrived it was nicer then expected. BTW my order was a wheel build. Great job.
Customer
I've always had positive experiences with Ben's Cycle. Good customer service and fast shipping, as well as exceeding expectations, is why I'll keep ordering from Ben's Cycle.
Steve M.
Ben's had the part that no one else had on hand, not even the manufacturer. So THANKS for being there for me!! Great price and super quick to ship.
Randy L.
I ordered a Shimano 7900 chain. The chain that arrived (shipping was quick) was a 7901 chain. The 7900 chains are difficult to find and so I was willing to pay a higher price. While the 7901 chain will work they are more common and can be purchased for a lower price. I contacted Ben's Cycle and explained the situation to Matt. He was very helpful and agreed to make an adjustment to the purchase price. I was satisfied with the transaction and would recommend Ben's to others.
Jon
I bought an new-old-stock Nitto stem for a very fair price and it was promptly shipped.
Daniel
Courteous phone assistance, product(s) as advertised, fast service.
Customer
Great products