Ben's Cycle Reviews | Read Customer Reviews of benscycle.com

Ben's CycleReviews of benscycle.com

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Ben's Cycle

About Ben's Cycle

Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.

Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: benscycle.com
Website: benscycle.com
Category: Bicycles
Location: Milwaukee, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 4% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ben's Cycle reviews

763 approved reviews, newest moderated first

Customer
Mar 12, 2015
Great price and fast shipping
Great price and fast shipping
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John A.
Mar 11, 2015
Great selection. Excellent service.
Ben's has an awesome selection of parts. I have purchased several Nitto, as well as Sugino parts from them. There was a duplicate listing for a crank at a lower price than normal and after speaking with them on the phone they agreed to honor the price. Good customer service is hard to come by, and they epitomize it. Items are always shipped promptly and packed well. I will definitely continue to be a repeat customer.
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E J.
Mar 10, 2015
First order
Great customer service, and super fast shipping!
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Friezone
Mar 9, 2015
22.2 mm Funky Monkey Cable Stop
Ben's Cycle was the only store I could find with a 22.2 mm Funky Monkey front cable stop. Thanks guys!
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Woj
Mar 9, 2015
Cool store.
I love Milwaukee and I love ben's. They gave great stuff from one of the cycling capitals of the U.s.
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Jeff C.
Mar 7, 2015
A little miffed by the "free shipping"
My order qualified for free UPS shipping, but I received a notice today in my mail box that I now have to pick the package up at my local Post Office and pay $4.38 in postage. Huh? According to the UPS tracking information, the "sender" requested that my package be transferred to my local post office - and now I have to wait two more days before the package will be available for me to pick up ... and pay postage. A little frustrating.
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Andrew
Mar 7, 2015
Great price, fast shipping.
Great service and communication, no fuss. Very reasonable shipping rates to Australia and goods arrived quickly.
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Don S.
Mar 6, 2015
Exemplary Service/Quality Product
Six exceptional factors made me a satisfied customer: (1) Value/Price: I couldn't find a similar product elsewhere for less. (2) Affordable Shipping: Free shipping without size restrictions is great! (3) Good communication: I ran into an inventory snag due to a technical glitch. I received a call and an email to find a remedy. (4) Prompt shipping: The products were shipped earlier than expected. (5) Great customer service: Matt in customer service was terrific. (6) I received a great wheelset for my vintage bike.
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