Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Frank D.
Nice people to deal with. Handled my order well over the phone and the stuff came very quickly. I would have given 5 stars but the tubes of glue were not packed in a box and could have been damaged in shipment but mine were OK.
Customer
I ordered a product from Ben's Cycle on Ebay. I got an order confirmation and couldn't wait for my new pack. I waited expectantly for a few days, then I got an email that the order was cancelled because the product was no longer in stock. It made me wonder why it was on ebay... So I called the store and they informed me that the "brick and mortar" store had sold the product after I had ordered it. Made me wonder about the communication within Ben's Cycle. It was pretty disappointing.
Response from Ben's CycleSep 17, 2015
We are really sorry for that. Since we share our stock with our "walk-in" customers this type of thing can happen every blue moon. I wish the original out-of-stock contact would have been handled better; but what was done is done. The only thing we can do is have you contact matt at benscycle dot com and he could try and source a different bag as replacement; we would make it worth you're while. Best regards, Ben's Cycle
Adrian C.
A hard to find headset was available at Bens cycles quick email answered swiftly to confirm international postage and fees and the item was ordered and on its way shortly after arrived well packaged and fits which is a bonus. Professional outfit in my opinion Thank you..
Customer Mike T.
It's always great to do business with Ben's Cycles. They ship quickly and communicate well.
SMurthy
Being one of the few stores in the US to carry what I was looking for (Dia-Compe DC 139 Brake Levers) I went ahead and ordered from Ben's. After receiving confirmation that my order was shipped, but having no tracking number, I contacted the store and Matt helped me out, even ensuring that my order arrived before I was to leave for a trip and potentially miss the original delivery date. Great customer service like this is why I'll shop from Ben's again in the future.
Cangrande
My order was shipped promptly, arrived on time and was exactly what I needed at a cheaper price than I could find with other bike shops. Can't ask for more than that.
Porter
I love Ben's Cycle! I live in Chicago so shipping is crazy fast. When I need something quick I like to use them. Returns have always been quick and easy as well, which can be a major pain from other suppliers. I like that they provide thorough order tracking and documentation too, which has been helpful as a reference for insurance, future parts ordering, etc. Their selection of parts runs a good range from top end to more budget friendly to please most customers. I know other sites that stock only cutting edge, high priced gear so it's nice to have affordable options without feeling like I'm buying junk. Even their lower end parts still feel like good quality. I've built a couple of bikes up from parts from Ben's so far and plan on using them on future projects.
Joe surfdog A.
You could say this is my first rodeo. Need a special adapter part for my Fat Bike Pass Thru rear axle. I had just an inkling of what was needed. Not only did they know what I was talking about they provided the correct part, and it was in Hawaii in 3 days. Just the best!
