Miltiadis P.
Great Experience
My item was shipped really fast with detailed information. I will buy again from them!
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Miltiadis P.
My item was shipped really fast with detailed information. I will buy again from them!
Chris
Ben's Cycle has helped me build 2 custom mountain bikes over the past 2 seasons. In both cases they helped me select my components, ensure compatibility, and find great prices on comparable parts. They also offer professional fitting services to make sure the final few adjustments make for a comfortable ride!
Customer P.
this was a very good buy. the item was perfect and the shipping was super fast. I'll recommend this seller.
Downhill R.
I ordered a replacement rim (mavic open pro). The rim I was replacing was about 6-7 years old, and Mavic has changed the decal, but other than that, the current rim is the same. I searched multiple places on the internet until I found Ben's. They were the only shop that still showed the older decal (so I would still have a matched set). Unfortunately, I was sent the current version. It was sent quickly, and undamaged, and is almost exactly what I wanted. The difference is minimal, and I will still use it, but what they sent is not what the picture represented.
david W.
good prices, thorough website, easy checkout. overall im happy with the order. although, in my order i specified a right hand paul e-lever and actually recieved a left hand lever. i thought about doing a return but decided to just keep the left hand lever. its for a single speed and im left handed so i thought it would be interesting to give it a try. typically it frustrates me when i take the time to double and triple check my orders only to have the professionals get it wrong.
Response from Ben's CycleAug 17, 2015
Hi David, We are very sorry for the mistake. We insist on sending you the correct lever with a return shipping label for the wrong one. Even if you've installed it already; it was our mistake. We are very sorry for the mix up. Best, Ben's Cycle Team
Brian
but handled well and fast and accurately. You don't have to be dropping k's to get great Customer Service.
Customer
Excellent products, prices, and service. Have ordered from Ben's in the past, will order from them again in the future.
Kermit
Ben's Cycle had a lot of options to choose from at great prices. The products I purchased were developed specifically for Bike polo. This company has helped to progress the sport through quality products with well thought out designs. I would highly recommend them and will be back for any and all of my future bike polo needs.