Margie O.
Shoddy Return Policy
Please be aware that this company does not adhere to its Return Policy. I followed the procedures according to the policy and I was charged $700 for the postage of returning the rug. This was not made clear to me. Beautiful rugs, but make sure your selection is right! Very unhappy customer.
Response from benisouk.comJul 15, 2021
Dear Margie, Thank you for taking the time to leave a review about your experience. We do our best to satisfy our clients. Therefore, we are truly sorry that this was not the case for you. We accept returns with no questions asked , unfortunately we cannot control the cost of returns. It depends on the carrier you choose and the weight of the carpet. We advise our customers to inquire about the costs before starting the return procedure . Nevertheless , you can email us at [email protected] hoping we can make it up to you for your next order . Benisouk


