benisouk.comReviews of benisouk.com

one by consistence, finishing, is another fact there.

The quality of the rug I ordered was just shockingly bad, for which the company charged premium price: - Sensing something might be off (nearly 2 months of silence since the order), I asked for the picture of the rug. What I got was something that only vaguely resembled the rug on the website e.g. there were characters and patterns missing, the thickness of the lines was wrong, some colors were also different cf. website description - It took the company 2 weeks to recognize it, apologize and promise all faults will be rectified. I should have walked away at that point. Another month down the line, the rug arrives to London (after nearly 4 months!) and to my surprise, the finishing was so poor that although it meant to be a rectangle 240/180 cm, the edges were so poorly done with a lot bulges and irregularities, that when I rolled it out it looked terrible - more like a sort of trapez. I had few guests who saw it too, they were kind enough too call it 'pretty bad'. Their customer service is woeful. Responding takes them ages, at times reads like a boiler plate AI generated faff, their manager and sales person contradicted themselves (or lied to me intentionally), and they will try to fool you citing wrong and misleading interpretations of consumer regulations. Do yourself a favor and DO NOT WASTE your time, goodwill and money on this shady business that pretends to be ethical but is instead a profit maximizing gig based in the US that sells poor quality rugs (at premium price).

I have been searching for a rug for a while, and I got the chance to visit LA (I live in New York right now). That is where I was able to talk to Younes, and honestly, the rug that I got, the Paradise rug from benisouk.com, is fabulous. All my friends love it, and I love it. It makes my place feel so much more homey and so much more comfortable. I don't even know how to describe this purchase because it is such a great purchase. The rug is still shedding, but that was expected. It is going to be shedding for a month or so, but it is amazing. It feels like heaven whenever I am on this rug, and I really enjoyed the experience with Younes. I told him, "Hey, I want to get rid of the tassels on the end before the rug gets sent." He made sure that happened, and it was delivered to me in pretty great condition as well, in perfect condition, I would say. I am really enjoying the rug. It feels nice, and it is such a heavenly feeling on your feet.

Love my rug! Communication with the team was great, awesome customer service.

Don’t waste your time—and money—ordering from this sketchy company. —The shipping took FOREVER. If I had known these ship from Morocco (not FL), I would have never ordered. —The rug was a rag. It was quite faded and very used. I have vintage Moroccan rugs—this was not as advertised. —I was charged both return shipping AND a 20% *processing* fee to return what I consider defective merchandise. —AND the refund only came through after I asked several times. If the company bothers to write a response, just know that I have zero incentive to write anything but the truth. Do yourself a favor and shop elsewhere.

So beautiful and soft. I ordered 2 large Moroccan rugs—both are amazing. Gorgeous colors. Very soft and nice to walk on. Took a couple months for them to arrive because each is handmade. Well worth the wait. Great prices too!

Horrid Service. They say they ship in 48 hours. I have been waiting a month and no rug. I wrote to them and got a form letter back. Not good for such expensive products. If you order from Rugs.com they arrive in 2-3 days--max.

My boyfriend and I had been looking for a living room rug for months. Came into Benisouk, and Younes was super helpful and very knowledgeable. Gave us the breakdown on the different varieties/styles from the different artisans. We were thinking about doing a custom rug, but found one we loved in the showroom. It’s literally the perfect rug. Excellent quality, soft, dense the colors are beautiful. Couldn’t be happier. Highly recommend Benisouk if you’re looking for a new rug