Tajuddin B.
To the Management Team
To the Management Team I have been using Beneplace through my corporate and it has been an useful website for a variety of things. Unfortunately the experience I had turned sour on Jan, 10th 2024 when I booked a reservation under trip id 1010717402 which did not go through the airline and I missed on the tickets. It was a very good deal that I will regret and the cause of the miss was : 1. A technical issue that was going on at your website which I got to know only after I called to understand why it was missed. 2. The dynamic pricing of the airline which is understandable My complaint is that your website issue may have caused me to missed the deal. Then I tried another combination of airline through your website and this time too it did not go through because of the ongoing website issue at your end. In order to get this combination of airline be successful as ticketed I had called your support team and they informed me that there credit card validation team will do a manual validation to book the tickets. This time post a manual validation of the card it was ticketed 5+ hours after it was booked through the website and fortunately the airline did not hiked the price while this manual validation was getting completed.
Response from beneplace.comJan 13, 2024
We apologize you are having issues with your flight booking. As a 3rd party this booking was made with Trip Planet. We sent this issue over to their management team to look this over and get back to you.