beneplace.comReviews of beneplace.com

Horrific experience. Four times I’ve called them because my reservations have still not been made. Each time I’ve been given a different hotel confirmation number, all of which were not valid. They gave me a fake name of hotel front desk employee. I’ve called hotel to verify. No such employee. They’ll pretend to care and tell you how much they want your satisfaction, but it’s a lie and a front. They don’t care and they won’t fix anything. I have stopped payment on credit card and notified my company to block their emails. Any positive reviews you find are most likely written by their own employees. I can’t think of a single good reason to use them. 10/31/24 Update: Don’t be fooled - Beneplace is a scam. You’ll never get what you paid for and never get your money back. Horrific experience.

Purchased flight ticket in Morning & wanted to change/cancel. Been on call since 1 hour waiting. I think they will deliberately try to have me cross 24 hr timeline so they could charge me. WORST experience ever. Will be recommending our leadership team to get rid of them.

I purchased the tickets today and after we purchased we got the messages that an additional resort fee of ~ $50 will be added to the room rate /day (Total of $150). This happened after the purchase was done. I called customer service and they told us it's non refundable. I would never use this again.

"An additional resort fee of $51.02 will be added to the nightly room rate and charged at the hotel" is a wild message to include AFTER a purchase is completed.

This was my first time to use this discount website from my job. It was very easy to follow. It was worth using because it was cheaper than all the other websites I looked at.

Made a rental purchase on a car for our upcoming trip. Wanted to update my return car date. And the hassle of calling dollar rental who then said it was done thru a third party ebg so I need to call them. So I did and mind you we rented a car on a Monday and just wanted to extend the return date by one LONGER meaning I have no problem paying more for this service. Same pick up day just want to spend more money and stay an extra day. The ebg agent who was listed as the contact from my bbu benefits page said they were unable to accommodate a car for us on pick up day so there was nothing she could do. Hold on we already have been giving a confirmation that our rental will be there when we land at the airport we have the confirmation number stating it is there. All we want to do is extend it one more day. The ebg agent said there would be no car for us for this accommodation. WHAT WHAT. Very frustrated

Avoid using them at all costs. Their customer service fails to assist you. I booked two different flights with them and they continued to add extra fees to each change they made when flights changed and when they made my seats with my kids disappear I waited weeks worh no call back from mgmt or reps to fix anything. They hang up on you after waiting half hour. Worse flight booking ever. Avoid booking, not worth claimed benefit ad they add more fees and false promises with hand ups and no returns.

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