BendPakReviews of bendpak.com

Good luck with service and ordering a part! Next to impossible..... Call taker is a person with little to no knowledge of the company or systems., What a waste of time.

Very satisfied with the sales person Kat extension 152 she is very knowledgeable was very helpful kept in contact with me regarding my lift,I did have to wait a little longer then usual due to that it was a custom made lift I would highly recommend the company to my friends and it was also very simple to assemble thank you

Problems since day one with hoist that I purchased (I bought two). I am 10 miles from their corporate office and they sent me in circles while never addressing my concerns. I had screw pad assemblies that got jammed easily. I contacted customer service and sent a video/description of problem as requested. There was no follow-up as promised. I called again and they stated they had no knowledge of request. After doing this a couple times I finally gave up and have struggled with this problem ever since. I wish that I bought from another manufacturer. My next two hoist purchases were elsewhere and the support is great. Shoddy made in China product and the worst customer service imaginable!

The lift fails in 6 months. And they provided zero support and delayed the service until it passed the warranty time. Them they asked me to pay for service.

I wish I had read the review before I bought 2 HD7W lifts. They delivered partial orders without the pumps/motors , nor the protection plates> Total waste of time for installers. then they shipped 220v instead of 110V and NO ONE in Customer service is reachable to answering any emails or calls. This company is a fraud!!! Appalling . management doing nothing

seem to have decent product but their customer service is awful. Not worth the bother, lots of running around and zero solutions. In adequate support

Ordered a quick jack 5000 with various lift blocks I’m May 2020. Bendpak charged me for entire package but failed to send all the parts. 6 months later, still waiting on parts. After calling multiple times and requesting a credit, they charge my cc again. David Rodriquez is in their sales group, never returns calls, lies about shipping parts and double charges the customer. I have filed a fraud case with the cc company. I own my own business with 120 employees and would never allow this to happen. Extremely disappointed.

I bought three ramps off this company replacing my old ramps over a three year period, soon after the third ramp was fitted, they started to fail, (just out of warranty) one locked up in with a vehicle stuck at the top, then a ram seal started to leak on the other, between them three operating switches have been replaced, then a drive link between the motor and the pump wore the teeth off , minor part but they no longer supply it, so over £600 for a complete motor rather than a £10 part, it`s not been fitted four years yet !!!