Benchmark GolfReviews of benchmarkgolf.com

Good, nice., great

Quick update! Got contacted after this review went live with the necessary return label! Guess they just needed a push! Thanks Coach Nikki! ⚠️ **WARNING: Buyer Beware with Golf Daddy ⚠️** I am incredibly frustrated and disappointed with my recent experience with **Golf Daddy**, and I want to share this so no one else has to go through the same headache. Here is exactly what happened: * **May 22nd:** I purchased their product. This is a father's day gift for my wonderful husband. * **Delivery & Setup:** The product arrived, but once I set everything up and downloaded the app, **it did not work correctly.** * **The Ghosting Begins:** I reached out to customer support multiple times and opened multiple tickets trying to get the app working. **Zero feedback. Zero support.** * **The Return Process:** Because it didn't work, I requested a return. The return was allegedly **approved**, but I never received the required confirmation email with instructions. * **Checking Everywhere:** I have meticulously checked my Inbox, Junk, Spam, Deleted, and every other folder—nothing is there. * **More Silence:** I opened *even more* support tickets to ask for the confirmation email to be resent. Still, absolutely **no response** from the company. At this point, I am stuck with a product that doesn't work and a company that completely ignores its customers once they have your money. If you are thinking about buying from Golf Daddy, please know that **you should not expect any customer support if something goes wrong.** Save yourself the money and the absolute frustration. #GolfDaddy #CustomerServiceFail #BuyerBeware #GolfLife #BadBusiness

I received excellent customer service from Veronique Kerr She resolved my issues immediately once she was assigned my file. I was so frustrated has I had submitted multiple requests to return the package She so great I was so happy with her service

I placed an order for the indoor practice package and it was filled and shipped quickly. Unfortunately the package was mis-delivered by the Post Office. Working with Coach Nikki and Coach Mark, who were very responsive, we were able to solve my dilemma. I am happy with the high level of service and the product itself great.

So far so good. Impressed with the responsiveness of emails back,

I had to contact customer service because after one day and 50 swings it’s come apart. But Coach Mark was so great and reassured me that if a defect happens and it affects the program, they will send me a new pad at no cost. Great customer service quick response very happy.

Coach Mark from the customer support team was 10/10. I emailed regarding a shipping question I had, and within a few business hours, I had confirmation about the delivery date (before Father’s Day!) and a proactive refund for my shipping costs due to an initial confusing communication message on their end (not from Coach Mark). He was polite, professional and addressed my concern, all of which makes me feel confident that Golf Daddy will deliver on their word.

Coach Mark is responsive, attentive, and has great customer service. My delivery was lost or stolen and he sent out a new delivery for me quickly, hoping it arrives by Father’s Day. Thank you, Mark!