Benchmark GolfReviews of benchmarkgolf.com

Returns take a long time. Too many people to go thru before getting the code .

Quick update! Got contacted after this review went live with the necessary return label! Guess they just needed a push! Thanks Coach Nikki! ⚠️ **WARNING: Buyer Beware with Golf Daddy ⚠️** I am incredibly frustrated and disappointed with my recent experience with **Golf Daddy**, and I want to share this so no one else has to go through the same headache. Here is exactly what happened: * **May 22nd:** I purchased their product. This is a father's day gift for my wonderful husband. * **Delivery & Setup:** The product arrived, but once I set everything up and downloaded the app, **it did not work correctly.** * **The Ghosting Begins:** I reached out to customer support multiple times and opened multiple tickets trying to get the app working. **Zero feedback. Zero support.** * **The Return Process:** Because it didn't work, I requested a return. The return was allegedly **approved**, but I never received the required confirmation email with instructions. * **Checking Everywhere:** I have meticulously checked my Inbox, Junk, Spam, Deleted, and every other folder—nothing is there. * **More Silence:** I opened *even more* support tickets to ask for the confirmation email to be resent. Still, absolutely **no response** from the company. At this point, I am stuck with a product that doesn't work and a company that completely ignores its customers once they have your money. If you are thinking about buying from Golf Daddy, please know that **you should not expect any customer support if something goes wrong.** Save yourself the money and the absolute frustration. #GolfDaddy #CustomerServiceFail #BuyerBeware #GolfLife #BadBusiness

I bought the mat as an anniversary gift for my boyfriend and after very limited uses a huge rip appeared. The process for getting a replacement was very good though, I had him email with pictures and Mark emailed me back very quick saying they would send me a replacement mat and gave his apologies.

Distance is much farther than my stroke. Also, the instructions to get it going are not very comprehensive. It was a struggle figuring things out. Not real clear.

Think company and app are awesome but do believe the mat could use a little makeover. Just bought my first mat last week. Used it 3 times and it ripped right behind the blue dot making it unusable. Thankfully the customer service team helped alot and sent out a replacement. Thank you coach Nikki for the help and the sending of a new mat.

I didn't have high expectations for product given price point and lofty promises but I thought it would be helpful for a beginner golfer. Not so much. The App was glitchy and the accuracy was way off. The quality of the product seemed well made but the App interface was poor. I ended up returning it right away. I had to pay for return shipping but return was processed immediately after I followed their numerous steps to return it. I gave 3 stars. 2 for product and 4 for return experience. Overall 3. Coach Mark in customer service was a pleasure to deal with via email. Prompt, polite and efficient.

The product is a fairly new concept, Give the company a break to work out the bugs. Just a few too many boogies, not enough pars at his point😎🥸🤪. The support team was very good, worked diligently on the return process, and very understanding on all issues. I wish them good luck