Chuck
No communication
I ordered a custom belovsie on Jan 12. I knew a couple people who had ordered them and was excited to get one of my boss to use in podcasts at work. I got a picture of him, adjusted it to fit the item, and paid $170 for it. There was a comment box where they asked for any instructions. I wrote in that box to please contact me if the photo wasn't high definition enough or if there would be any issues. I also had the image on the front, and a different graphic on the back. Over a month went by and until I posted twice on a couple of their Instagram posts, I didn't hear anything back. The response I finally got was that my order would be shipping the next day. It did, and I received it a few days later. When I pulled it out, it was a very poor image (no contact advising to submit another one) and the image on the back was a duplicate of what was on the front (not the graphic I submit). it was the correct size, they did print what I submit, and the order processed quickly once I got in touch with someone, hence two stars instead of one. I would expect for communication and advice on the graphic for $170. The item isn't usable. I'll still be reaching out to see if they will rectify the issue. I'll edit my review if it's resolved effectively.


