Belle FlameReviews of belleflame.com

Everything was better than expected. Will order again.

The shipping took awhile longer than the website description. I had to follow up with the company 2 times but when I finally got the fire balls they were great. Thanks!

Primo grill was delivered as promised. The communication and delivery could have been better, but the company did help me resolve an issue with my grill after the sale. Overall, I would recommend them.

I placed the order and anytime I had a question about the order I got a prompt response.

I ordered 4 things 2 showed up on time, 1 piece took about a month and a half to recieve (I received it very damaged it was shipped without any packing material) and I didn't receive the last (which was refunded pretty easily). I really struggled with the customer service line, most of the time I would get transfered to a sales rep who most of the time didn't answer or call me back. They were far more responsive by email but I still had a hard time resolving my issues.

I ordered a product based on the promo I received. Once I received the product it wasn't what I was looking for or what was advertised. I returned the product and was never refunded as discussed via email.

While I believe they may have intended to send me the merchandise if they had it, it had become clear the whole operation consists of a skeleton crew working out of storage units with zero inventory skills. After two weeks, and realizing the customer service was less than responsive, I kindly asked for my money back and to be informed if they ever found it... And that's when I was outright ignored. So, I filed a claim with my bank. I have emails, screenshots, and receipts that show I made an unfulfilled purchase. I don't know why they're choosing to go the hard route and further ruin their reputation. Others have suggested it may involve an interest-free loan to keep the business afloat, or something. edit: My money was returned, but only after much pestering. It felt as though they may rely on some people to simply give up. I would have elevated it it to two stars but the headache this caused was just too much, and there was no apology or explanation of why I was ghosted so hard originally.

Great price, customer service, and support