Bella Ella BoutiqueReviews of bellaellaboutique.com

Response from Bella Ella BoutiqueOct 22, 2018

Thank you for taking the time to leave some feedback regarding your customer experience with Bella Ella. You certainly should not have received an order in the manner you described, so we are working with our shipping team to address this problem to ensure that all of our shipped orders maintain the highest level of standards, every time. Despite the poor packaging, we hope you loved the items you purchased. Thank you for shopping with us.

Response from Bella Ella BoutiqueOct 22, 2018

Hey Andrea! We are so sorry to hear about your package being torn. We have used your review as an example when talking with our shipping team about the importance of finding the correct sized packaging for each order. We're constantly looking for ways to improve our customer experience, and feedback like yours is instrumental in continuing our growth. Thank you for shopping with us, and we hope you liked your sweater despite the poor packaging.

Response from Bella Ella BoutiqueOct 22, 2018

We are so sorry to hear that your items didn't fit correctly. Here at Bella Ella, we want to make sure our customers know exactly what to expect when they are placing an order. We are continually working to improve our system of measuring items to prevent problems like this from happening. We do offer a 30-day return policy for any reason, which we hope gives our customers enough time and flexibility to decide on fit and if they like it. We know ordering clothes online is harder than buying in-person, so we want to do everything we can to make the process easier. Thank you for taking the time to leave your valuable feedback.