Bella Ella BoutiqueReviews of bellaellaboutique.com

I got a dress I thought I'd love, turns out we can't zip it up because it gets caught and 1/2 inch on the inside fabric. I go online to return it and can only get instore credit.

There is no “return policy” that involves you getting a refund. Its either store credit or “sorry! You lost your money, it was a final sale” (but dont tell you that upon purchase of course!) good luck!

placed an order mid October. Well they changed their policy to only allow returns to go to instore credit. I must have missed that somewhere and didn't realize it till I got my order and both dresses dont fit right.. I asked if I could do a return one time because the policy change had only occured a few weeks prior and got a flat out no. Wish the customer service line could be a bit more understanding of my situation as i spent $150 that i have to be forced to purchase something off the website now. And I have to pay for shipping the return which is another $12. didnt have a good experience and dont plan on buying anything from here ever again just becuase of the poor customer service. I wont be recommending to friends. To have a good company you need good costumer service as well.

So I have ordered four times from here, however, this recent one was a bomb. Nothing against the boutique, they just sold me a defective item that has a marker stain on it. Because that it is a sale item, I am not able to return it. I do wish that if they are going to sell defective items to us, that they would put in a different section online or do what other boutiques do and sell the items marked down but at warehouses where they can get a lot of buyers that are able to see the items and are able to make the decision to purchase it or nots

I ordered 2 tops from Ella Bella and was disappointed by both. The material was so cheap! Threads were loose on one top and the other top was a thin, wrinkled mess that fit horribly.

Was hoping for better based on the reviews I read. I would echo the comments of the previous poster. Strange sizing and poor quality fabrics (I bought 4 dresses and 2 rompers). I also wish I had taken a closer look at the return policy but that's my fault. Nothing on the sale list is returnable and if you return anything for any reason, you have to take store credit or pay for shipping yourself. Won't be shopping here again. unfortunately - the clothes looked really cute in the pictures! On the positive side, processing and delivery were quick.

This boutique can literally never keep track of inventory! Super frustrating. Like I understand it happening once but not all the time! Literally the past two orders said the item was in stock and I get an email saying there was an inventory issue and this time they said another size was in stock so, I said I’ll take that size. Then I get another email saying that size isn’t in stock either. Like seriously, they might need a new system on how they keep track of inventory or something.

The clothing is decent, but they completely lack in the customer service area. I recently had a package in which they put the wrong address on it. They blamed PayPal. I have no other issues receiving packages in which I use PayPal to verify my info nor did I have a problem with a previous order from this company. If your address shows correctly on a shipping confirmation, you should be able to receive a package successfully. If they mess up the address their solution to you will be to tell you to retrieve your packages from the other address. If you don't mind hunting down your clothes from an unknown address, then you may like this company.