Belkin InternationalReviews of belkin.com

I was lucky i found a good customer service chat with christian arnold who sorted out changing my cable superbly as it was still under warranty. My 3 stars is because part of the requirement to send me a new cable was to cut or destroy my old one!! How will i survive without a cable until i receive the new one. Sorry but i felt its a stupid rule .. ive damaged cables from all other companies and they used to ask me to resend the damaged one once i received the new one which made total sense. I wouldnt wna buy from them again because theres no point of their warranty if i would stay without that cable until they replace mine

Wireless charger stopped working so I spoke on their customer service chat. So far OK they agree to replace. Now the annoying bit: I had purchased a BoostUp wireless charging stand and they sent me a cheaper, entry level replacement. Not the same at all. And the customer services rep even said I could not exchange for a more expensive one, even if I wanted to pay the difference myself (?!). Makes no sense to pay for a premium charger and be left with the cheaper one.

Bought a thunderbolt 3 dock worth £200+. I forgot my power adapter for the dock before traveling back from holidays. Its been 3 weeks and I'm unable to find a replacement (i've tried!). Now I am buying another expensive dock from a different company. Support is no help and takes me for a fool. First they shared an amazon.com link to a ac adapter that'll work. I am based in the UK and can't ship the product to London. Now they've shared an amazon.co.uk search link(!) that points to no compatible products! If its that hard to replace a power adapter, the company should also be selling it separately. The best advice I've got from Belkin support is to go to an electronic shop and try different adapters. Clearly, the support is based in the US where they don't understand that my country is in lockdown due to covid. My productivity has been impacted due to a power adapter (!). Don't buy Belkin, buy from folks who can help replace parts (at least power cable). Never buying Belkin. Making sure my friends and colleagues DO NOT EVER get a belkin dock. I've changed the recommendation from Belkin to HP.

I bought a belkin UltraGlass Screen Protector for iPhone 12 Pro from the Apple store. Screen protector from the start has one visible scratch, and during application process a corner of the screen was damaged and does not adhere to the phone anymore. Saw on the box that there was a "hassle-free warranty", so went to Belkin's website. Seems the first step would be to register the product -- but the product (which I hold in my hands, so clearly exists) doesn't show up in the drop-down menu, and when I put in the model number (which is written on the box) the system also doesn't know it -- so it's impossible to register the product. Ok, trying the online chat next (there doesn't seem to be a "contact form" or email address to contact). Chat form has me describe the issue in detail, and then afterwards says chat isn't available. Could that error message maybe have come before forcing me to write everything down?? Fine, calling the support hotline. First menu item in support screener is to dial 1 for German. With that, call gets redirected to different hotline ("Linksys" or similar), another menu, dialing 1 for German again. Now a Belkin "tape" saying that Belkin hotline is open 8 a.m.--8 p.m. Monday through Friday and I should call in during these hours (I made multiple calls Friday morning, noon and afternoon, so all during these hours!!), then call is ended from the system. Ok, after multiple failed attempts in German, I try English. So call the Belkin support number, first menu item dial 3 for English. Redirected, another menu item, dialing 2 for English now. Ok, finally get somebody on the phone -- but that person speaks only French, not a word of English or German, and can't even redirect me to somebody who speaks English or German ("c'est pas possible"). ???!!? How on earth a warranty can be "hassle-free" if it's literally impossible to file a warranty claim is beyond me. Asterix in "The Place That Sends You Mad" comes to mind... -- Addendum: After this escalation, Belkin did get back to me on Twitter (yet another channel...) and is offering to do a warranty replacement. So I'm changing my review from 1 star (for pre-escalation experience) to 2 stars given that the escalation was handled better.

Belkin customer service is TERRIBLE. I bought their $40 iPhone screen protector at the Apple Store with the stipulation that replacements are available for five years. Getting a replacement sent has NEVER been a simple process. Most recently, I waited two months for a replacement before calling to see where TF it was, only for them to tell me my claim had been cancelled because the product was out of stock... kinda defeats the purpose when I've had to buy the cheapo Amazon protectors to hold me over...

Got cracked their screen protector after I used almost 3 months but there are no same things are on their stock so they refunded for the product I already used for sometimes so impressed with their customer service I purchased their product again on Apple with the money they refunded I will purchase Belkin product again with good quality and great customer service

Ich kann nur jeden vor dieser Firma warnen. Nachdem die Unterstützung für ein Gerät einigermaßen überraschend aufgegeben worden war, wurde eine Kompensation für die gerade gekaufte Kamera zugesagt, auf die ich seit über 6 Monaten warte. Zahlreiche Erinnerungsmails werden ignoriert. Ich halte das für ein grenzwertig unseriöses Geschäftsgebaren und kann nur jeden vor Belkin warnen!

Grosse déception saprès l'achat d'un chargeur sans fil 15W (45 Eur...), et surtout du niveau de support du SAV Belkin : Avec différents iPhone (12 Pro et SE 2nd gen, pourtant bien compatibles charge QI), la charge s’arrête de façon aléatoire avec allumage de la led orange. Le phénomène se produit avec ou sans coque, testé sur plusieurs prises et 3 iPhones. Pas de souci par contre avec un Samsung S20. Il semble donc il y avoir un souci avec les iPhones J’en arrive donc à vouloir contacter le SAV Belkin. Possible uniquement par chat ou téléphone, pas de mail. Chat: En 15 jours, à toutes heures (jour/nuit/semaine/WE)jamais je n’ai pu le lancer, jamais un agent disponible. Par téléphone, vous êtes accueilli par un message en français très très approximatif (franchement, pour une marque comme Belkin…). Aucune indication du temps d’attente, (il me semblait que c’était une obligation) Vous restez 20 min en attente, et puis ca finit par raccrocher tout seul… pareil a chaque appel. BILAN Belkin a tout faux là dessus: - un niveau de SAV (ou plutôt une absence…) indigne d’une marque qui vends ses produits sur des tarifications haut de gamme - Un produit qui ne semble pas vraiment compatibles avec les iPhones (peut être un souci unitaire sur le produit que j’ai reçu, mais faute de pouvoir avoir le SAV là dessus…)