Annabelle P.
Over 2 months and STILL no refund.
My Belkin charging cable stopped working Oct 22, 2020 so I called customer service. They asked if I wanted a replacement or refund. I was told they didn’t have any black ones in stock (which is what I had), so I asked for a refund. Provided them with what they requested and was told someone will contact me within a few days. On Oct 30 I received an email stating my refund had been mailed out. Dec 8 arrives but my refund hasn’t so I called customer service. Was told my file will be forwarded to the treasury department and that someone will contact me. No contact so I call again Dec 18. Was told the treasury department was closed and was given their business hours so I could try calling back. The rep verified the address the refund was sent to. It was wrong!! They had my suite number as the building number. The rep verified the address on my file is correct but the refund was incorrectly addressed. They had the nerve to email me stating the refund was undeliverable (well no $@!*, wrong address) and asked for my “updated address.” Trying to make it seem like I provided the wrong address. Jan 3, 2021 arrives and so has an email stating that the “updated address” I provided will be sent to their treasury department. Well today is Jan 11, 2021 and no updates, nothing. I was planning on using the refund to purchase the exact same cord, same color. With all this hassle they should be replacing my charging cord AND still provide a refund. NEVER purchasing from this company again.