Fiona
Appalling customer /warranty service
I contacted Belkin to request a screen replacement early December 2021, and received confirmation the next day that one would be posted out. I contacted Belkin early January 2022 as nothing had been received. After a number of toing and froing emails, I was finally told that DPD had delivered the replacement screen protector early-December, which it had not. I contacted Belkin support again (on three further occasions, once every ten days or so) to let them know that the screen protector had not been delivered by DPD and requested they resend. I was ignored on all three occasions. Today, I phoned customer services, was put on hold for more than 1.5 hours, before being cut off. I phoned again, was transferred to the wrong department after 30 minutes, and remained on hold for a further 30 minutes before being cut off again. I am extremely disappointed with Belkin's customer service or rather lack of it! I am now in a position where I will have to pay another £30 to replace my screen protector which was still under warranty. Simply not good enough! I would definitely not recommend using Belkin as their follow up warranty service and general customer service is appalling.