Sophie J.
I rarely write reviews but felt…
I rarely write reviews but felt compelled to write one about this company. I always thought that Belkin was a reputable brand, I mean Apple clearly think so as they stock their items on their website. I ordered a Belkin iphone 16 pro max ultraglass 2 screen protector for my phone. It was all okay, until about 5 days after purchasing, the screen protector lifted from one edge. I started a live chat with Belkin and to give them their due they were quick to respond, hence 2 stars instead of 1. However, they told me that the replacement was out of stock and was not due back in for 5 weeks. I thought that's a bit strange because even on the Belkin website they are in stock. He gave me the option of a refund but told me it would take 30 days (30 days in this day and age?). I decided to wait for a replacement, but after coming to trustpilot to read the reviews I went back onto the live chat and told them I had changed my mind and I wanted a refund. I had absolutely no confidence that this guy was actually requesting any replacement in the first place. He was quick to end the chat when I had questions about whether I would receive any kind of email confirmation about my replacement, so I decided I just wanted to start the refund process and I would get a new one from a different company. Anyway, after requesting the refund I asked whether there would be any confirmation of this, and he said no not straight away. Which again I find strange. But I really do not think anything was done about my complaint, and I feel as though I may have been done out of £34.95. If I had checked trust pilot prior to purchasing, I would not have gone near this company with a 10 foot barge pole.

