Jules
Not Worth it - Belkin’s Screen Protector Warranty Program
As a customer who purchased Belkin’s £34.95 screen protector through the Apple Store, I was initially reassured by their promise of unlimited replacements. However, my experience has proven that this warranty program is neither efficient nor customer-friendly. When the screen protector cracked, I had to spend over 30 minutes dealing with Belkin's customer service just to request a replacement. This process included submitting photos of the damaged screen, my receipt, and other documentation to prove my eligibility. Following that, it took nearly two months for the replacement to arrive. During this extended waiting period, my phone was left vulnerable without protection, increasing the risk of damage to the actual screen. Out of necessity, I ended up purchasing a cheaper alternative in the meantime. Once the Belkin screen protector finally arrived, I had it professionally installed by Apple. Shockingly, it cracked again within a week of normal use. When I reached out to Belkin to question the premature failure of the product, spending another 30minutes of my time, they responded by shifting the blame to Apple, stating: “It seems there may have been an issue during installation, causing it to break easily… The Apple Store utilises a machine for applying screen protectors, so this matter should be addressed directly with them.” When I asked Belkin for any evidence to support their claim, they avoided the question and instead shifted responsibility to the customer with: “We suggest observing the installation process when the Apple Store representative sets up your product to ensure it is done accurately…” This response is both disappointing and unprofessional. It places the burden of quality assurance and installation oversight onto the customer—something that should be Belkin's responsibility if they expect their product to perform reliably. Ultimately, this warranty program is a frustrating and time-consuming experience that fails to deliver on its value. For £34.95, customers deserve better quality and support. I would strongly recommend not to buy this at Apple, and not to buy Belkin’s screen protectors. Instead, consider purchasing a more affordable and reliable product from Amazon and applying it yourself. You'll save time, money, and a great deal of hassle.