BEISReviews of beistravel.com

Cette entreprise pourrait faire ce que l’on qualifie du vol à mon avis. Ils demandent des prix exorbitants qui laissent croire que la qualité y est alors que pas du tout. Ils vendent aussi un protecteur additionnel pour mettre sur la valise qui vous laisse croire que votre valise sera intacte plus longtemps. Je vous confirme qu’après UN segment de vol, un coin de la valise est brisé malgré le protecteur. Je précise que ce n’est même pas au courant d’un voyage (et donc 2 vols) mais un SEGMENT de vol. Protecteur brise, valise aussi. La compagnie qualifie ceci d’usure normale !!!!!!!!!!!!! Bref de vrais voleurs et je mettrai cet avis partout pour que tout le monde sachent.

I have been really disappointed in the contact I’ve had with this Company. I was gifted a bag, but the size is too big for the new security set up in all London terminals. I asked that they would exchange it, for one of their other bags. I received a very badly written, condescending email telling me they won’t accomodate that. The email also went on to say that because the returns department from the UK is not working at the moment, that’s another reason why they wouldn’t do it. Considering the price they charge, the service is appalling. I recommend you go to Away…they have exceptional customer service.

We wanted to like this bag. But when we used it, we found it unacceptable. Here's why. We took an overnight trip and packed accordingly. The bag was about half full. First, the bag itself weighs almost 5 pounds empty, but when it's even half-full it's VERY heavy. Second, the shoulder strap is virtually useless when the bag is heavy. Finally, the width of the bag is greater than the width of a carry-on bag so when the bag is heavy and placed on top of the carry-on, it is very difficult to keep it moving straight. Asked for a refund, which was denied because the bag had been used. So beware before you buy it and run into the same issues we faced.

Beis is a horrible company! They used on trac for an item I was waiting for and it was terrible! Never got the item!!! Customer service is bad. Please stay away

Worst customer service ever! The return process is a nightmare, and get this: you have to pay to return an item. Reps have no idea what they are doing (who hires them??) - they cannot even answer a simple Yes or No question. They just copy and paste from their website. The back-and-forth messaging system is exhausting and awful since one cannot get a straight answer. It was not until I asked to speak on the phone with a supervisor and said that I was going straight to the CEO to solve my problem, I finally got a phone number to talk to someone. Even then, worst interactions ever - cannot even hire someone from the U.S.? Really? You have all this money for advertisements and money you withhold from customers when they return the product and you cannot afford to hire people from the U.S. What a shame! The return process is an absolute nightmare and makes no sense whatsoever. I got the mini weekender in red - made in China, poor quality and the red looks awful. Then, I had to pay out of pocket to print the label, buy packing and shipping supplies, add unnecessary miles on my car, and waste 2 hours on the road to take care of this. No one cared and they still did not refund me the entire amount, including the shipping. As a "reputable" company, you do everything you can to retain and make your customers happy not shoo them away - especially your first-time customers! My first and last purchase with this so-called brand name. What a joke! Oh, I forgot to mention that they shipped the bag in the cheapest and thinnest plastic bag that could rip during transport and damage the product. I bet they say the customer damaged the item if the outer plastic bag happens to rip during transport and do not issue a refund. One cannot even leave a comment on their website because they control only the 5-star reviews. How convenient! Ladies, spend your money elsewhere! There are many affordable brands out there and far better quality. What a joke! Beis - I see right through you and know exactly what you're doing as I worked in retail for many years. The entire experience was ridiculous! Beis sent me an email to review them but the words kept disappearing and prompted me to start over in the middle of typing - not happy when people are honest and do not leave you 5-star reviews? No wonder they have high-rated reviews. What a joke of a company!

Worst customer service and experience. Not received order from 6 weeks ago, no response on emails regarding a refund. Total joke to be honest considering they have so much time for promotion to sell the products.

Beware the return process is a nightmare. Website asks for order number, but will not accept it. (It actually wanted a different number, in an abbreviated format.). After phoning customer service (Beis does not provide this number), I talked to a lady in India. 45 minutes on the phone with her. I literally had to upload photos of the suitcase with the tag on it! Truly, a terrible experience.

Worst customer service ever, they have all these money for advertising and making you buy the products but when you they get your money and ask for update on the order and shipment you get nothing but a generic response that they have from their website. There is no human touch on this with customer service! What a shame! Hey Shay Mitchell you might want to invest in your company customer service and have quality control/assurance while at it! Add a telephone number as well where you can connect with a real customer service representative who can help you with order issues! Hire people that actually works! To the people thinking of buying Beis products Bring your money elsewhere! Far better superior brands out there who has top notch customer service!